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Atlassian launches a Jira for every team

Atlassian today announced a new edition of its Jira project management tool, Jira Work Management. The company has long been on a journey of bringing Jira to teams beyond the software development groups it started out with. With Jira Service Management, it is successfully doing that with IT teams. With Jira Core, it also moved further in this direction, but Jira Work Management takes this a step further (and will replace Jira Core). The idea here is to offer a version of Jira that enables teams across marketing, HR, finance, design and other groups to manage their work and — if needed — connect it to that of a company’s development teams.

“Jira Software’s this de-facto standard,” Atlassian’s VP of Product Noah Wasmer told me. “We’re making just huge inroads with Jira Service Management right now, bringing IT teams into that loop. We have over 100,000 customers now on those two products. So it’s really doing incredibly well. But one of the things that CIOs say is that it’s really tough to put Jira Software in front of an HR team and the legal team. They often ask, what is code? What is a pull request?”

Image Credits: Atlassian

Wasmer also noted that even though Jira Software is specifically meant for developers, about half of its users are already in other teams that work with these development teams. “We think that [Jira Work Management] gives them the more contextually relevant tool — a tool that actually helps them accelerate and move faster,” Wasmer said.

With Jira Work Management, the company is looking at making it easier for any team to track and manage their work in what Wasmer described as a “universal system and family of product.” As company’s look at how to do remote and hybrid work, Atlassian believes that they’ll need this kind of core product to keep track of the work that is being done. But it’s also about the simple fact that every business is now a software business and while every team’s work touches upon this, marketing and design teams often still work in their own silos.

Image Credits: Atlassian

These different teams, though, also have quite different expectations of the user interface they need to manage their work most effectively. So while Jira Work Management features all of the automation features and privacy controls of its brethren, it is based around a slightly different and simplified user interface than Jira Software, for example.

What’s even more important, though, is that Jira Work Management offers a variety of views for teams to enter and manipulate their data. To get new users onboarded quickly, Atlassian built a set of templates for some of the most common use cases it expects, though users are obviously free to customize all these different views to their hearts’ — and business needs’ — content.

Atlassian also changed some of the language around Jira tickets. There are no “stories” and “bugs” in Jira Work Management (unless you add them yourself) and instead, these templates use words like “tasks,” “assets” (for design use cases) or “candidates” (for HR).

Image Credits: Atlassian

Given the fact that spreadsheets are the universal language of business, it’s maybe no surprise that the List view is core here, with an Excel/Airtable-like experience that should immediately feel familiar to any business user. It’s inline editable and completely abstracts away the usual Jira ticket, even though underneath, it’s the same taxonomy and infrastructure.

“We really wanted people to walk into this product and just understand that there is work that needs to be done,” Chase Wilson, the head of product marketing for Jira Work Management, said. He noted that the team worked on making the experience feel snappy.

Image Credits: Atlassian

The other views available are pretty straightforward: a calendar and Gantt chart-like timeline view, as well as the traditional Kanban board that has long been at the core of Jira (and Agile in general).

Jira Work Management also lets users build forms, using a drag-and-drop editor that makes it easy for anybody inside an organization to build forms and collect requests that way. Only a few weeks ago, Atlassian announced the acquisition of ThinkTilt, the company behind the popular no-code form-builder ProForma and it looks like it is already putting this acquisition to work here.

As Wasmer stressed, Jira Work Management is meant to help different teams get work done in a way that works best for them. But because Jira is now a family of products, it also enables a lot more cross-team collaboration. That means a development team that is working on implementing a GDPR requirement can now build a workflow that ties in with the project board for a legal team that then allows legal to hold up a software release until it approves this new feature.

“We hear about this all the time today,” he said. “They just stick the legal team into Jira Software — and it over-inundates them with information that’s not relevant to what they’re trying to get done. Now we can expose them. And we also then get that legal team, that marketing team, exposed to different templates for different work. What they’re finding is that once they get used to it for that must-do use case, they start saying: Well, hey, why don’t I use this for contract approvals at the end of the quarter?”

Image Credits: Atlassian

As for pricing, Atlassian follows its same standard template here, offering a free tier for teams with up to 10 users and then the paid tiers start at $5/user/month, with discounts for larger teams.

Looking ahead, Atlassian plans to add more reporting capabilities, native approvals for faster signoffs and more advanced functionality across the new work views.

It’s worth noting that Jira Work Management is the first product to come out of Point A, Atlassian’s new innovation program “dedicated to connecting early-adopter customers with product teams to build the next generation of teamwork tools.”

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Near acquires the location data company formerly known as UberMedia

Data intelligence company Near is announcing the acquisition of another company in the data business — UM.

In some ways, this echoes Near’s acquisition of Teemo last fall. Just as that deal helped Singapore-headquartered Near expand into Europe (with Teemo founder and CEO Benoit Grouchko becoming Near’s chief privacy officer), CEO Anil Mathews said that this new acquisition will help Near build a presence in the United States, turning the company into “a truly global organization,” while also tailoring its product to offer “local flavors” in each country.

The addition of UM’s 60-person team brings Near’s total headcount to around 200, with UM CEO Gladys Kong becoming CEO of Near North America.

At the same time, Mathews suggested that this deal isn’t simply about geography, because the data offered by Near and UM are “very complementary,” allowing both teams to upsell current customers on new offerings. He described Near’s mission as “merging two diverse worlds, the online world and the offline world,” essentially creating a unified profile of consumers for marketers and other businesses. Apparently, UM is particularly strong on the offline side, thanks to its focus on location data.

Near CEO Anil Mathews and UM CEO Gladys Kong

Near CEO Anil Mathews and UM CEO Gladys Kong. Image Credits: Near

“UM has a very strong understanding of places, they’ve mastered their understanding of footfalls and dwell times,” Mathews added. “As a result, most of the use cases where UM is seeing growth — in tourism, retail, real estate — are in industries struggling due to the pandemic, where they’re using data to figure out, ‘How do we come out of the pandemic?’ ”

TechCrunch readers may be more familiar with UM under its old name, UberMedia, which created social apps like Echofon and UberSocial before pivoting its business to ad attribution and location data. Kong said that contrary to her fears, the company had “an amazing 2020” as businesses realized they needed UM’s data (its customers include RAND Corporation, Hawaii Tourism Authority, Columbia University and Yale University).

And the year was capped by connecting with Near and realizing that the two companies have “a lot of synergies.” In fact, Kong recalled that UM’s rebranding last month was partly at Mathews’ suggestion: “He said, ‘Why do you have media in your name when you don’t do media?’ And we realized that’s probably how the world saw us, so we decided to change [our name] to make it clear what we do.”

Founded in 2010, UM raised a total of $34.6 million in funding, according to Crunchbase. The financial terms of the acquisition were not disclosed.

 

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Opsera raises $15M for its continuous DevOps orchestration platform

Opsera, a startup that’s building an orchestration platform for DevOps teams, today announced that it has raised a $15 million Series A funding round led by Felicis Ventures. New investor HMG Ventures, as well as existing investors Clear Ventures, Trinity Partners and Firebolt Ventures also participated in this round, which brings the company’s total funding to $19.3 million.

Founded in January 2020, Opsera lets developers provision their CI/CD tools through a single framework. Using this framework, they can then build and manage their pipelines for a variety of use cases, including their software delivery lifecycle, infrastructure as code and their SaaS application releases. With this, Opsera essentially aims to help teams set up and operate their various DevOps tools.

The company’s two co-founders, Chandra Ranganathan and Kumar Chivukula, originally met while working at Symantec a few years ago. Ranganathan then spent the last three years at Uber, where he ran that company’s global infrastructure. Meanwhile, Chivukula ran Symantec’s hybrid cloud services.

Image Credits: Opsera

“As part of the transformation [at Symantec], we delivered over 50+ acquisitions over time. That had led to the use of many cloud platforms, many data centers,” Ranganathan explained. “Ultimately we had to consolidate them into a single enterprise cloud. That journey is what led us to the pain points of what led to Opsera. There were many engineering teams. They all had diverse tools and stacks that were all needed for their own use cases.”

The challenge then was to still give developers the flexibility to choose the right tools for their use cases, while also providing a mechanism for automation, visibility and governance — and that’s ultimately the problem Opsera now aims to solve.

Image Credits: Opsera

“In the DevOps landscape, […] there is a plethora of tools, and a lot of people are writing the glue code,” Opsera co-founder Chivukula noted. “But then they’re not they don’t have visibility. At Opsera, our mission and goal is to bring order to the chaos. And the way we want to do this is by giving choice and flexibility to the users and provide no-code automation using a unified framework.”

Wesley Chan, a managing director for Felicis Ventures who will join the Opsera board, also noted that he believes that one of the next big areas for growth in DevOps is how orchestration and release management is handled.

“We spoke to a lot of startups who are all using black-box tools because they’ve built their engineering organization and their DevOps from scratch,” Chan said. “That’s fine, if you’re starting from scratch and you just hired a bunch of people outside of Google and they’re all very sophisticated. But then when you talk to some of the larger companies. […] You just have all these different teams and tools — and it gets unwieldy and complex.”

Unlike some other tools, Chan argues, Opsera allows its users the flexibility to interface with this wide variety of existing internal systems and tools for managing the software lifecycle and releases.

“This is why we got so interested in investing, because we just heard from all the folks that this is the right tool. There’s no way we’re throwing out a bunch of our internal stuff. This would just wreak havoc on our engineering team,” Chan explained. He believes that building with this wide existing ecosystem in mind — and integrating with it without forcing users onto a completely new platform — and its ability to reduce friction for these teams, is what will ultimately make Opsera successful.

Opsera plans to use the new funding to grow its engineering team and accelerate its go-to-market efforts.

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MessageBird acquires SparkPost for $600M using $800M Series C extension

MessageBird, a communications platform out of the Netherlands, had a busy day today, with two huge announcements. For starters, the company got an $800 million extension on its $200 million Series C round announced last October. It then applied $600 million of the extension to buy email marketing platform SparkPost. The company’s C round now totals at least $1 billion.

Let’s start with the acquisition. MessageBird CEO Robert Vis says his company had an email component prior to the acquisition, but the chance to pick up the largest email provider in the world was too good to pass up.

“If you talk about infrastructure, we’re defining largest […] as a matter of interactions, so basically the amount of emails sent. SparkPost sends about 5 trillion emails a year. And the second thing that’s very important to us is to be able to send high-scale emails when it’s really critical,” Vis told me.

With the company in the fold, it enables MessageBird, which has mostly been in Europe and Asia, to get a stronger foothold in the U.S. market. “So this is as much for us about the technology around SparkPost as it actually is for us to have market entry into the United States with a significant workforce instead of having to build that from scratch,” Vis said.

Rich Harris, CEO of SparkPost, sees the deal as a way to expand SparkPost to multiple channels already available on the MessageBird platform and be a much more powerful combination together than it could have been alone.

“By joining forces with MessageBird, we will be able to bring broader, deeper value to all of our customers through any digital communications,” Harris said in a statement.

Vis agrees saying it gives his company the opportunity to upsell other MessageBird services to SparkPost customers. “SparkPost obviously only offers email. We can offer SparkPost customers way more channels. We can offer them texting, Instagram, WhatsApp or Apple Business Chat. So we feel very excited about leveraging them to go sell much more broad messenger products to their customers,” Vis said.

MessageBird announced its $240 million Series C on a $3 billion valuation last October. The company’s whopping $800 million extension brings the round to around $1 billion. It’s worth noting that the round isn’t completely closed yet, so that’s not an official figure.

“The round isn’t completely closed yet as we are still waiting on some of the funds to come in, so we cannot give you 100% final figures on the round, but we can say with confidence that the round will close at $1 billion or slightly higher,” a company spokesperson explained. It is announcing the funding before everything is 100% done due to regulatory requirements around the acquisition.

Eurazeo, Tiger Global, BlackRock and Owl Rock participated in the extension along with Bonnier, Glynn Capital, LGT Lightstone, Longbow, Mousse Partners and NewView Capital, as well as existing investors such as Accel, Atomico (they led the Series A and B rounds) and Y Combinator. The mix is 70% equity and 30% debt, according to the company.

Today’s acquisition comes on the heels of two others just last month, when the company announced it was acquiring video meeting startup 24Sessions and Hull, a synchronization technology startup. The company also acquired Pusher, a push notification company in January, as MessageBird is using its Series C cash to quickly expand the platform.

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Kenya’s Ajua acquires WayaWaya to consolidate consumer experience play in African SMEs

Kenyan consumer experience platform for businesses in Africa, Ajua today announced that it has acquired WayaWaya, a Kenya-based AI and ML messaging and payments company.

WayaWaya’s customers and partners include the likes of I&M Bank, Interswitch and MTN. The company offers a range of services, from digital banking and payment services to financial services APIs and payment bots.

According to Ajua, the acquisition is primarily focused on WayaWaya’s payments bots system known as Janja. The platform, which has customers like Airtel, Ezee Money, Housing Finance Company of Kenya (HF Group), enables borderless banking and payments across apps and social media platforms. Teddy Ogallo, the entrepreneur who founded WayaWaya, joins Ajua as VP of Product APIs and Integrations.

Per Crunchbase, WayaWaya has just raised $75,000. Although the two companies did not disclose the financial details of the acquisition, Ajua is expected to have paid 10 times more than WayaWaya’s total raise.

Ajua, formerly mSurvey, was founded in 2012 by Kenfield Griffith. The company is solving a consumer data problem for African businesses to understand their business better and drive growth.

“There’s a lot of commerce happening on the continent and Ajua wants companies to move from transaction numbers to the customers behind such transaction,” Griffith told TechCrunch. “Imagine if we knew what drove consumer habits for businesses. I mean, that’s a huge exponential curve for African businesses.”

Teddy Ogallo (Founder, WayaWaya) & Kenfield Griffith (CEO, Ajua)

Teddy Ogallo (Founder, WayaWaya) & Kenfield Griffith (CEO, Ajua)

Nigeria’s SME market alone is valued at $220 billion annually. And while businesses, mostly big enterprises, can afford customer communication tools, a large segment of small businesses are being left out. Ajua’s play is to use data and analytics to connect companies with their customers in real time. “We’ve taken what makes enterprise customers successful, and we’re capturing it in a simple format so SMEs can have the same tools,” Griffith added

Since most consumer behavior for these SMEs happens offline, Ajua gives businesses unique USSD codes to receive payments, get feedback and offer discounts to their customers. It is one of the products Ajua has launched over the years for customer feedback at the point of service to businesses that cumulatively have over 45 million customers.

The company’s partners and clients also include Coca-Cola, FBNQuest, GoodLife Pharmacy, Java House, Safaricom, Standard Chartered and Total.

As an intelligent messaging bot, Janja is used by individuals and businesses across WhatsApp, Facebook Messenger and Telegram to automate customer support and make cross-border payments. So, Janja’s integration into Ajua’s product stack will close much of the acquirer’s customer experience loop by automating responses and giving customers what they want, when they want it.

This acquisition comes a month after Ajua announced that it partnered with telecom operator MTN Nigeria to launch a customer management product for Nigerian businesses. The product called MTN EnGauge carries the same features present in Ajua but, in this case, is tailored solely for businesses using the MTN network. The roll-out is expected to generate more data for Ajua’s thousands of users. It will also be upgraded to incorporate Janja and other services.

In hindsight, it appears Ajua could have created a product like Janja in-house due to its vast experience in the consumer experience space. However, the company chose an acquisition and Griffith gave two reasons why — building a similar product would have taken a long time and Ogallo seemed to know Janja’s business and operations so well, it just made sense to get him on board. 

“Teddy was going the same direction we’re going. We just thought to acquire WayaWaya instead and make a really good company out of both products attempting to solve the same problem. To me, it’s all about solving the problem together rather than going alone,” said the CEO. 

On why he accepted the acquisition, Ogallo, who now has a new role, noted that Ajua’s ability to scale customer service and experience and also help businesses was one reason and earned admiration from him. “Seeing how WayaWaya’s technology can complement Ajua’s innovative products and services, and help scale and monetize businesses, is an exciting opportunity for us, and we are happy that our teams will be collaborating to build something unique for the continent,” he added

This is a solid infrastructure play from Ajua coming from a founder who is a massive advocate of acquisition and consolidation. Griffith believes that the two are strategies for a speedier route to new markets and channels in Africa

I think there are lots of ways we can build the ecosystem. There are lots of young talent building stuff, and they don’t have access to capital to get to the next stage. The question is if they want to race to the finish line or take off time and get acquired. I think there’s a huge opportunity in Africa if you want to solve complex problems by acquisition.”

There has been an uptick in local acquisitions in Africa from startups within a single country and between two countries in the past three years. For the former, Nigerian recruitment platform Jobberman’s acquisition of NGCareers last year comes to mind. And there are pan-African instances like Lagos-based hub CcHub’s acquisition of iHub, its Nairobi counterpart; Ethiopian software provider Apposit sell-off to Nigerian fintech Paga; and Johannesburg-based fintech MFS Africa acquiring Uganda’s Beyonic.

The common theme among the acquisitions (and most African acquisitions) is their undisclosed sums. For Ajua, Griffith cited regulatory issues as one reason why the company is keeping the figure under wraps.

Since launching nine years ago, Ajua has raised a total of $3.5 million, according to Crunchbase. Given the nature of this acquisition and partnership with MTN, the company might set sights on another fundraise to scale aggressively into Nigeria (a market it entered in 2019) and other African countries.

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Fund managers can leverage ESG-related data to generate insights

Almost two centuries ago, gold prospectors in California set off one of the greatest rushes for wealth in history. Proponents of socially conscious investing claim fund managers will start a similar stampede when they discover that environmental, social and governance (ESG) insights can yield treasure in the form of alternative data that promise big payoffs — if only they knew how to mine it.

First, let’s be clear: ESG is not on the fringe.

There may be some truth to that line of thinking if you take some of the rhetoric and advertising out of the equation.

First, let’s be clear: ESG is not on the fringe. The European Union has implemented new financial regulations via the Sustainable Finance Disclosure Regulation (SFDR). These improve ESG disclosures and considerations and help to direct capital toward products and companies that benefit people and the planet. As we write, the U.S. Securities and Exchange Commission is also considering drafting and implementation of ESG-related regulations.

Whether enacted or currently under consideration, these rules encourage fund managers to integrate sustainability risks into their business processes, report on them publicly, stamp out greenwashing, and promote transparency and knowledge among investors. Accordingly, it will become easier to compare firms’ sustainability efforts, too, allowing stakeholders from all corners to make more informed decisions.

Incorporating ESG factors into investment strategies is not new, of course. The world’s largest asset managers have been practicing it for years. According to the Governance & Accountability Institute, 90% of companies listed on the S&P 500 now produce sustainability reports, an increase of 70 percentage points from more than a decade ago.

Yet some are still groaning about adopting an ESG investing mindset; they see ESG as a nuisance that detracts from their mission of earning high returns. But could this mindset mean they are missing important opportunities?

Don’t wait

Waiting for new mandatory ESG reporting and compliance framework standards in the U.S. puts Americas-focused managers at a significant disadvantage. Fund managers can start gaining insights today from alternative data originating in ESG-related data stemming from climate change, natural disasters, harassment and discrimination lawsuits, and other events and information that can be mined.

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Taking stock of the VC industry’s progress on diversity, equity and inclusion

Let’s be clear: The venture capital industry has lacked diversity. The good news is the industry is working to improve itself.

To begin with, as an industry, venture capital can only improve what we measure. In 2016, we set out to develop a rigorous methodology for tracking progress on diversity, equity and inclusion (DEI) in venture capital, and to measure and benchmark those data through our biennial VC Human Capital Survey.

The goals of the survey — powered by the National Venture Capital Association, Venture Forward and Deloitte — are to collect demographic data on the VC workforce across all firm types, sizes, stages, sectors and geographies, as well as trends on firm talent management and recruitment practices. We’ve learned that progress can be slow and seem discouraging, but we’ve also captured evidence that diversity (and firm practices to advance diversity) is increasing in some areas, even as other areas have unfortunately not seen the same pace of change.

To begin with, as an industry, venture capital can only improve what we measure.

We fielded the survey in 2016, 2018 and 2020, and released the outcomes of the third edition last month, featuring data (as of June 30, 2020) collected from 378 firms, a marked increase from 203 participating firms in 2018. Furthermore, more than 145 firms signed the #VCHumanCapital pledge to publicly commit to submitting their DEI data.

At a high level, the data showed that improvements in diversity among investment partners have largely been driven by the hiring and advancement of female investors, while there has been little progress in the equitable representation of Black or Hispanic investment partners.

However, the demographic composition of junior investment professionals reflects greater diversity and wider adoption of diversity-focused talent management and recruitment practices suggest some cause for optimism. The industry still has a long way to go, but here are some of the key insights and changes we identified from the latest survey.

Intentionality associated with improved diversity

More firms are explicitly assigning responsibility for promoting diversity and inclusion internally — 50% of firms have a staff person or team tasked with this responsibility (compared with 34% in 2018 and 16% in 2016). Simultaneously, diversity and inclusion strategies have become more widespread; 43% of firms have implemented a diversity strategy (against 32% in 2018 and 24% in 2016), while 41% have an inclusion strategy (versus 31% in 2018 and 17% in 2016).

This intentionality translates to improved diversity outcomes. Firms with dedicated DEI staff, strategies and programs achieve greater gender and racial diversity on investment teams and among investment partners. The increased emphasis on DEI is also a broader ecosystem trend. More firms report that limited partners and portfolio companies have requested their DEI details over the past 12 months.

Encouraging signs in talent recruitment and development

Venture firms are relatively small and turnover is generally low, but 21% of firms in 2020 reported their number of senior-level investment positions had increased, while 43% said their number of junior-level positions had expanded. Meanwhile, the demographic composition of junior investment professionals reflects higher gender and racial diversity, a positive leading indicator for the diversity of future investment partners.

As overall DEI strategies have become increasingly widespread, more firms have also developed DEI-focused recruitment and hiring programs — 33% of firms have formal programs, while 74% have informal programs, both reflecting steady increases from 2016. Firms were also more likely to report that they typically seek external candidates for open positions than they did in 2018.

However, firms continue to largely rely on internal networks for recruitment, which often encourages homogeneous hiring outcomes. Between the 2018 and 2020 surveys, there was little change shown in the use of narrow recruitment methods to find external candidates; notifying peers in the VC industry (78%) and notifying the firm internally (59%) were the strategies cited most often. The exception was posting on third-party websites like LinkedIn or in newsletters, a strategy reported by 54% of firms in 2020 (a substantial increase from 37% in 2018), which presents one avenue to reach a broader audience of candidates outside of existing networks.

Assessing inclusion remains a challenge

Once talent has come on board, inclusive culture and retention become key metrics of DEI progress. More firms are implementing programs dedicated to leadership development, mentorship and retention, with about two-thirds reporting informal versions of such programs (20 percentage points higher than in 2016) and 20% of firms reporting formal programs.

Assessing inclusion through the VC Human Capital Survey is challenging because we survey one representative per firm, and one person cannot speak to the degree of inclusion felt by others. However, we added a new question to the 2020 survey to gauge how firms themselves are assessing inclusion. While 41% of firms reported having an inclusion strategy, only 26% said they conduct surveys of their employees to assess inclusion.

Subjective factors remain a key consideration in promotions

Well-structured, consistently applied policies for career advancement are critical to ensuring that diverse talent reaches the most senior decision-making levels of the industry. About 20% of firms reported having formal DEI programs focused on promotion (up from 5% in 2016), while 65% of firms have informal programs (compared with 39% in 2016).

Although DEI programs focused on the promotion of employees are more widespread, subjective factors remain a key consideration for promotion decisions, which can lead to unequal and biased outcomes.

Almost all firms reported that “contributions to the performance of the fund” (90%) and “deal origination” (82%) were very important or important factors in considering promotions. However, the factor most often rated highly was “soft skills,” with 94% of firms saying it was very important or important. These types of subjective factors present significant opportunity for unconscious bias to creep in and can detract from the weight given to objective measures more demonstrably relevant to performance.

Maintaining momentum

The results of the third edition of our survey are timely, coming on the heels of a year in which social justice and racial equity have been the subjects of sharp national focus, policymakers have sought to increase access to capital for underserved communities, and the VC industry has shown a renewed focus on DEI. The survey shows where the VC industry’s efforts should be focused and also serves as an important reminder of the intersectional needs of DEI-focused initiatives.

The data show that progress within one demographic element can be more nuanced when considering people who represent multiple marginalized communities (e.g., the percentage of investment partners who are women has steadily increased, but the percentage of investment partners who are women of color has not).

The pace of DEI progress has been slow and uneven in some areas, but there are reasons for optimism. On April 6, NVCA, Venture Forward and Deloitte hosted a discussion with industry leaders to further examine the latest survey results and to address DEI challenges, opportunities and strategies for the industry. More firms are prioritizing these constructive conversations, both within their firms and publicly with industry peers. More firms are acting in a collaborative spirit, adopting thoughtful and concrete DEI strategies and acting with intentionality and urgency.

If the industry can continue to build upon this momentum and commitment around DEI efforts, we can reach a tipping point that will translate to meaningful progress reflected in future editions of the survey.

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Red Hat CEO looks to maintain double-digit growth in second year at helm

Red Hat CEO Paul Cormier runs the centerpiece of IBM’s transformation hopes. When Big Blue paid $34 billion for his company in 2018, it was because it believed it could be the linchpin of the organization’s shift to a focus on hybrid computing.

In its most recent earnings report, IBM posted positive revenue growth for only the second time in eight quarters, and it was Red Hat’s 15% growth that led the way. Cormier recognizes the role his company plays for IBM, and he doesn’t shy away from it.

As he told me in an interview this week ahead of the company’s Red Hat Summit, a lot of cloud technology is based on Linux, and as the company that originally made its name selling Red Hat Enterprise Linux (RHEL), he says that is a technology his organization is very comfortable working with. He sees the two companies working well together, with Red Hat benefitting from having IBM sell his company’s software, while remaining neutral technologically, something that benefits customers and pushes the overall IBM vision.

Quite a first year

Even though Cormier has been with Red Hat for 20 years, he took over as its CEO after Arvind Krishna replaced Ginni Rometty as IBM’s chief executive and long-time Red Hat CEO Jim Whitehurst moved over to a role at IBM last April. Cormier stepped in as leader just as the pandemic hit the U.S. with its full force.

“Going into my first year of a pandemic, no one knew what the business was going to look like, and not that we’re completely out of the woods yet, but we have weathered that pretty well,” he said.

Part of the reason for that is because like many software companies, he has seen his customers shifting to the cloud much faster than anyone thought previously. While the pandemic acted as a forcing event for digital transformation, it has left many companies to manage a hybrid on-prem and cloud environment, a place where Red Hat can help.

“Having a hybrid architecture brings a lot of value […], but it’s complex. It just doesn’t happen by magic, and I think we helped a lot of customers, and it accelerated a lot of things by years of what was going to happen anyways,” Cormier told me.

In terms of the workforce moving to work from home, Red Hat had 25% of its workforce doing that even before the pandemic, so the transition wasn’t as hard as you might think for a company of its size. “Most every meeting at Red Hat had someone on remotely [before the pandemic]. And so we just sort of flipped into that mode overnight. I think we had an easier time than others for that reason,” he said.

Acting as IBM’s growth engine

Red Hat’s 15% growth was a big reason for IBM showing modest revenue growth last quarter, something that has been hard to come by for the last seven years. At IBM’s earnings call with analysts, CEO Krishna and CFO Jim Kavanaugh both saw Red Hat maintaining that double digit growth as key to driving the company toward more stable positive revenue in the coming years.

Cormier says that he anticipates the same things that IBM expects — and that Red Hat is up to the task ahead of it. “We see that growth continuing to happen as it’s a huge market, and this is the way it’s really playing out. We share the optimism,” he explained.

While he understands that Red Hat must remain neutral and work with multiple cloud partners, IBM is free to push Red Hat, and having that kind of sales clout behind it is also helping drive Red Hat revenue. “What IBM does for us is they open the door for us in many more places. They are in many more countries than we were [prior to the acquisition], and they have a lot of high-level relationships where they can open the door for us,” he said.

In fact, Cormier points out that IBM salespeople have quotas to push Red Hat in their biggest accounts. “IBM sales is very incentivized to bring Red Hat in to help solve customer problems with Red Hat products,” he said.

No pressure or anything

When you’re being billed as a savior of sorts for a company as storied as IBM, it wouldn’t be surprising for Cormier to feel the weight of those expectations. But if he is he doesn’t seem to show it. While he acknowledges that there is pressure, he argues that it’s no different from being a public company, only the stakeholders have changed.

“Sure it’s pressure, but prior to [being acquired] we were a public company. I look at Arvind as the chairman of the board and IBM as our shareholders. Our shareholders put a lot of pressure on us too [when we were public]. So I don’t feel any more pressure with IBM and with Arvind than we had with our shareholders,” he said.

Although they represent only 5% of IBM’s revenue at present, Cormier knows it isn’t really about that number, per se. It’s about what his team does and how that fits in with IBM’s transformation strategy overall.

Being under pressure to deliver quarter after quarter is the job of any CEO, especially one that’s in the position of running a company like Red Hat under a corporation like IBM, but Cormier as always appears to be comfortable in his own skin and confident in his company’s ability to continue chugging along as it has been with that double-digit growth. The market potential is definitely there. It’s up to Red and Hat and IBM to take advantage.

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Learn how to create an effective earned media strategy with Rebecca Reeve Henderson at TC Early Stage 2021

TechCrunch’s Early Stage 2021 is back for part two of our bootcamp-for-entrepreneurs event, with a focus on marketing and fundraising. Building on the first half of the event in April, this two-day virtual sprint will take place July 8 & 9, and we’re thrilled to welcome Rebecca Reeve Henderson as one of our all-star slate of experts. Rebecca will be joining us to share insight on how to build an effective earned media strategy for your startup, building on her deep expertise developing effective communications programs for some of the top business software companies in the world.

Earned media, aka the kind of exposure you get from a TechCrunch article, is a key element of any startup’s marketing strategy. It’s something that is best used as a complementary component to paid marketing and owned channel promotional efforts, but it’s also one of the trickiest things to get right, especially for first-time founders. Rebecca has worked with companies ranging from Slack, to Shopify, to Zapier, to Canva and many more, helping craft effective earned media strategies in one of the most difficult areas of all: B2B SaaS.

Image Credits: Rsquared Communications

Rebecca is also a founder herself, having built her communications company Rsquared from the ground up into an international business spanning the U.S. and Canada. Rsquared’s clients included startups at all stages of growth, from their very beginnings through to successful exits, including public market debuts, so she’s run effective communications campaigns at every point on the growth spectrum. Then in 2019, Rsquared had its own exit, with an acquisition by global communications firm Archetype.

We’ll hear tips from Rebecca on how earned media contributes to an effective overall communications strategy, and how you go about earning that media — including how to pitch media, and how to build successful long-term relationships with key reporters and publications in your industry.

Tickets for TC Early Stage: Marketing & Fundraising are available until this Friday at the early bird rate which gives you an instant $100 savings! Secure your seat before this weekend!

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