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Zonos banks $69M to develop APIs for democratizing cross-border commerce

Cross-border commerce company Zonos raised $69 million in a Series A, led by Silversmith Capital Partners, to continue building its APIs that auto classify goods and calculate an accurate total landed cost on international transactions.

St. George, Utah-based Zonos is classifying the round as a minority investment that also included individual investors Eric Rea, CEO of Podium, and Aaron Skonnard, co-founder and CEO of Pluralsight. The Series A is the first outside capital Zonos has raised since it was founded in 2009, Clint Reid, founder and CEO, told TechCrunch.

As Reid explained it, “total landed cost” refers to the duties, taxes, import and shipping fees someone from another country might pay when purchasing items from the U.S. However, it is often difficult for businesses to figure out the exact cost of those fees.

Global cross-border e-commerce was estimated to be over $400 billion in 2018, but is growing at twice the rate of domestic e-commerce. This is where Zonos comes in: The company’s APIs, apps and plugins simplify cross-border sales by providing an accurate final price a consumer pays for an item on an international purchase. Businesses can choose which one or multiple shipping carriers they want to work with and even enable customers to choose at the time of purchase.

“Businesses can’t know all of a country’s laws,” Reid added. “Our mission is to create trust in global trade. If you are transparent, you bring trust. This was traditionally thought to be a shipping problem, but it is really a technology problem.”

As part of the investment Todd MacLean, managing partner at Silversmith Capital Partners, joined the Zonos board of directors. One of the things that attracted MacLean to the company was that Reid was building a company outside of Silicon Valley and disrupting global trade far from any port.

He says while looking into international commerce, he found people wound up being charged additional fees after they have already purchased the item, leading to bad customer experiences, especially when a merchant is trying to build brand loyalty.

Even if someone chooses not to purchase the item due to the fees being too high, MacLean believes the purchasing experience will be different because the pricing and shipping information was provided up front.

“Our diligence said Zonos is the only player to take the data that exists out there and make sense of it,” MacLean said. “Customers love it — we got the most impressive customer references because this demand is already out there, and they are seeing more revenue and their customers have more loyalty because it just works.”

In fact, it is common for companies to see 25% to 30% year over year increase in sales, Reid added. He went on to say that due to fees associated with shipping, it doesn’t always mean an increase in revenue for companies. There may be a small decrease, but a longer lifetime value with customers.

Going after venture capital at this time was important to Reid, who saw global trade becoming more complex as countries added new tax laws and stopped using other trade regulations. However, it was not just about getting the funding, but finding the right partner that recognizes that this problem won’t be solved in the next five years, but will need to be in it for the long haul, which Reid said he saw in Silversmith.

The new investment provides fuel for Zonos to grow in product development and go-to-market while also expanding its worldwide team into Europe and Asia Pacific. Eighteen months ago, the company had 30 employees, and now there are over 100. It also has more than 1,500 customers around the world and provides them with millions of landed cost quotes every day.

“Right now, we are the leader for APIs in cross-border e-commerce, but we need to also be the technology leader regardless of the industry,” Reid added. “We can’t just accept that we are good enough, we need to be better at doing this. We are looking at expanding into additional markets because it is more than just servicing U.S. companies, but need to be where our customers are.”

 

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Index leads $12.2M seed in Sourceful, a data play to make supply chains greener

Supply chains can be a complex logistical challenge. But they pose an even greater environmental challenge. And it’s that latter problem — global supply-chain sustainability — where U.K. startup Sourceful is fully focused, although it argues its approach can boost efficiency as well as shrink environmental impact. So it’s a win-win, per the pitch.

Early investors look impressed: Sourceful is announcing a $12.2 million seed funding round today, led by Europe’s Index Ventures (partner, Danny Rimer, is joining the board). Eka Ventures, Venrex and Dylan Field (Figma founder), also participated in the chunky raise.

The startup, founded in June 2020, says it will use the new funding to scale its operations and build out its platform for sustainable sourcing, with a plan to hire more staff across technology, sustainability, marketing and ops.

Its team has already grown fivefold since the start of 2021 — and it’s now aiming to reach 60 employees by the end of the year.

And all this is ahead of a public launch that’s programmed for early next year.

Sourceful’s platform is in pre-launch beta for now, with around 20 customers across a number of categories — such as food and beverages (Foundation Coffee House), fashion and accessories (Fenton), healthcare (Elder) and online marketplaces (Floom and Stitched) — kicking the tyres in the hopes of making better supply chain decisions.

Startup watchers will know that supply chain logistics and freight forwarding has been a hotbed of activity — with entrepreneurs making waves for years now, promising efficiency gains by digitizing legacy (and often still pretty manual) legacy processes.

Sustainability-focused supply chain startups are a bit more of a recent development (with some category-pioneering exceptions) but could be set for major uplift as the world’s attention spins toward decarbonizing. (Just this month we’ve also covered Portcast and Responsibly, for example.)

Sourceful joins the fray with a dual-sided promise to tackle sustainability and efficiency by mapping client requirements to vetted suppliers on its marketplace — handling the buying and shipping logistics piece (including a little warehousing) — and taking a commission on the overall price as its cut of the action.

At first glance it’s a curious choice of name for a sustainability startup, given the fact that sourcing (a whole lot) less is what’s ultimately going to be needed for humanity to cut its global carbon emissions enough to avert climate disaster. But maybe the intended wordplay here is “full” — in the sense of “fully optimized.”

The U.K. startup is attacking the supply chain sustainability problem from the perspective of doing something right now, arguing that making a dent in consumer-driven environmental impacts of sourcing stuff (packaging, merchandise, components, etc.) is a lot better than letting the same old polluting status quo roll on. 

However, given all the unverifiable “eco” marketing claims being attached to products nowadays — or, indeed, other forms of flagrant “greenwashing” (like bogus carbon offsets) that are cynically trying to convince consumers it’s okay to keep consuming as much as ever — there are clearly pitfalls to avoid too.

If you’re talking about packaging — which is one of the products that Sourceful is deeply focused on, with a forthcoming design capability offering that will help businesses to customize packaging designs, pick materials, size, etc. based on real-time data, all with the goal of encouraging “greener” choices — less really is more.

Ideally, zero packaging is what your business should be aiming for (where practical, of course). Yet Sourceful’s service will, inevitably, support demand for packaging supply and manufacture. At least in the first blush. So there’s a bit of a conundrum.

“You can put a carbon footprint score on packaging in general. So you could say packaging overall is this amount so the best thing you could do is not use any packaging. But the reality is, for most brands right now, especially for e-commerce, if you’re trying to deliver your product to the customer there needs to be some packaging — and so if packaging is unavoidable in its current form or in another form then the best thing you can then do is optimize that packaging,” argues CEO and co-founder Wing Chan, when we make the point that zero packaging is the most sustainable option.

“Right now we think the best solution is to help you optimize your packaging — the next wave will be around circular forms of packaging. Packaging that you can return back to your courier, packaging that you can reuse in another form. But we wanted to start with what is the current pain point. And the pain point is: I’m buying packaging, it’s very expensive, it’s very time-consuming and if I try and get it to be “green” I either put a marketing spin on it or I don’t know how to actually make it more sustainable.

“But I definitely agree with you that long term we’ve got to think about how do I get the supply chain number as close to zero and then offset whatever’s remaining.”

For now, then, Sourceful is using data — combined with its marketplace of vetted suppliers (~40 at this stage) in the U.K. and China — to help companies optimize sourcing logistics and shrink their supply chains’ environmental impact.

It does this by putting a “carbon footprint score” on the product choices its brand clients are making.

This means that instead of only being able to claim “qualitative things” — such as that a product uses less plastic or a different type of plastic — Sourceful’s customers can display an actual benchmarked carbon footprint score (in the form of a number), based on its lifecycle assessment of the stuff involved in making up the finished product.

“It’s a lifecycle view,” says Chan. “For example if you take packaging we look at the box, we look at what is the cardboard material, where does it come from, how far has it travelled, what type of material is it, how much material gets used, how it is then transported — for example is it a manufacturer in Asia all the way to the U.K. — so we get an overall score. So rather than it just being comparing paper and plastic we actually help the brands to see an overall quantitive outcome.”

“We’ve built the [software] engine that allows you to make choices and see the actual output — so, for example, if you make your box bigger what does that actually do to your carbon footprint score?” he adds.

Sourceful has an internal climate science team to do this work. It is also building on publicly available data sources, per Chan — such as ecoinvent (“the market standard based data”) — but he says the public data available isn’t up to date, saying it’s also therefore working with researchers to update these key sources with data from the last five years.

It wants the protocol it’s devised for scoring carbon footprint via this lifecycle assessment to become a universal standard. Hence it’s currently going through an ISO certification process — hoping to have that in place before the planned public launch of its platform in Q1 next year.

“There’s two ISO standards for doing a lifecycle assessment and normally you’d get ISO approval for a specific product but we’re getting ISO approval for the whole methodology — essentially the platform that we’ve built,” explains Chan. “There’s an independent panel of people, from universities, from other consultancies, who will be reviewing this as part of that ISO review — that’s why it’s so important to us that we’re doing that.”

The vetting of the suppliers on its marketplace is something Sourceful is doing entirely by itself, though — without any outside help. So its customers still need to trust that it’s doing a proper job of monitoring all the third parties on its marketplace.

But, on this, Chan argues that since sustainability is core to its value proposition it is incentivized to do the vetting in a more thorough and comprehensive way than any other individual player would be.

“The key thing for us is we combine both the data capture you would do when you’re understanding a supplier — asking all the questions about how their supply chain works and all of the laws entered by the new country — but we’re coupling that with a human visit as well. So we have a team in the U.K. as well as a team in Asia who actually go and visit the manufacturers. So it’s an extra layer of comfort for the brands that we’ve actually spent the time to go and meet them,” he suggests.

“The second thing is, as part of our marketplace build, we’re understanding how their supply chain works — in order to build the lifecycle assessment we actually understand each stage of their manufacturing process. So we have a much deeper understanding of their way of operating than all of the other platforms would have. So, yes it’s more involved, but we think that gives better accountability and a more accurate outcome.”

“We’re taking [the vetting process] to another level,” he adds. “We didn’t find anyone that was going into the same level of depth as us — so that’s why we’ve done it ourselves.”

Pressed a little more, Chan also tells TechCrunch:

Supply chain risks never disappear but the thing is how much investment are you making to learn more about it? And for us because we’re capturing this data on lifecycle assessment it’s part of that process of understanding the supplier. So rather than it being another cost that we pay to go visit the manufacturer, we see it as part of our data gathering — a key part of the platform.

So rather than it being a cost to minimize, which is why a lot of companies end up in trouble because they don’t visit [their suppliers] enough, we’re invested in making sure that data is as accurate and up to date as possible. And the manufacturers see that because they want to have a score that’s good, they also want to understand where their footprint could be improved. So it’s a partnership, rather than it just being a bunch of tick boxes to check — which is what a lot of the audits are … We’re here to try and understand their process better.

Zooming out to look at the driving forces pressing for supply chain sustainability, Chan suggests demand for greener sourcing by businesses is being driven by consumers themselves — who are certainly more aware than ever of environmental concerns. And can, to a degree, vote with their wallet by choosing more eco products (and/or by putting direct reputational pressure on businesses, such as via social media channels).

There is some regulatory pressure, too — such as existing sustainability and carbon reporting requirements (typically for larger businesses). Along with the overarching “net zero” targets which governments in Europe and elsewhere have signed up for. So there should be increasing “top down” pressure on businesses to decarbonize.

Chan also points to another swathe of environmental laws coming in — such as those banning things like single use plastics — which he says are creating further momentum for businesses to reevaluate their supply chains.

Nonetheless, he believes the biggest source of pressure for companies to decarbonize is coming from consumers themselves. So — the premise is — brands that can present the strongest story to people about what they’re doing to reduce their environmental impact — backed up by a certified lifecycle assessment (assuming Sourceful gets its ISO stamp) — stand to win the business of growing numbers of eco-minded buyers, at the same time as netting cost efficiencies by optimizing their supply chains.

(And, indeed, part of the team’s inspiration for Sourceful’s business was to challenge the idea that consumers are to blame for the world’s environmental problems — given the lack of choice people so often have over what they can buy, not to mention the paucity of information to inform purchasing choices.)

“In the absence of government regulation on [lifecycle assessment] we’re actually saying to the brand, you’ve got existing products, we’ve measured the material, production, transport, all of these things — given you a carbon footprint score, and actually when you go and look at alternatives we can quantitatively assess the difference between those options. So rather than just pandering to the latest marketing buzzword you get a quantitive view on that,” he says.

“So what we’ve been showing is you can move to a more sustainable outcome — from a quantitative point of view — but also save money. So we’re tackling both problems. The supply chain itself is not very efficient so we can save money and the supply chain is not very transparent so we can give them better visibility into their actual carbon footprint.”

“Every brand that we’ve met that has been started in the last two years, their founder or their premise of the brand had sustainability involved — it’s such a hot topic that if you start a fashion brand or a beauty brand or food brand you have to have somewhere in your mission statement/founder story about your commitment to sustainability. So we thought that’s where the market is going to be. But actually we saw more established companies had the same view — that their consumers are also asking for there to be change in how they talk about their products, how they understand their lifecycle journey. So actually I think the government drive on regulation is of course important but it’s still far behind and actually consumers are driving more of a change,” he adds.

Sourceful’s offering includes a warehousing “managed service” component — where it’s using a predictive algorithm to power auto-stocking so that brands can store (non-current) inventory in its warehouses (to save space, etc.) and have the goods shipped to them as they need them.

Being able to source supplies like components or packaging in bulk obviously reduces purchasing costs. But depending on how it’s done, it may also mean you can optimize things like transportation requirements, which could limit shipping emissions, so there are potentially efficiency and sustainability strands here too.

“Sea freight is several times more energy efficient than air freight so if we can organize more shipments to go via sea freight than air then that’s a major win. The[n] if we can fill the container up with different client orders so that you end up with one very full container, rather than lots of containers with half of it empty, you’re also going to save a lot of energy too. And so that’s another part of the journey that we do,” says Chan. “The other thing is because were aggregating orders with the manufacturer — they actually have better utilization as well, which is more efficient for them. So all of these things are really important to driving the overall cost as well sustainability score down.”

“The more we thought about it, the more there are so many parts of the supply chain which haven’t been optimized,” he adds. “So many times you order 2,000 boxes it comes in these air freight shipments and someone has to courier it to you in one trip — there’s so many places where aggregating and being smarter about data you can save so much footprint.”

 

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Glassdoor acquires Fishbowl, a semi-anonymous social network and job board, to square up to LinkedIn

While LinkedIn doubles down on creators to bring a more human, less manicured element to its networking platform for professionals, a company that has built a reputation for publishing primarily the more messy and human impressions of work life has made an acquisition that might help it compete better with LinkedIn.

Glassdoor, the platform that lets people post anonymous and candid feedback about the organizations they work for, has acquired Fishbowl — an app that gives users an anonymous option also to provide frank employee feedback, as well as join interest-based conversation groups to chat about work, and search for jobs. Glassdoor, which has 55 million monthly users, is already integrating Fishbowl content into its main platform, although Fishbowl, with its 1 million users, will also continue for now to operate as a standalone app, too.

Christian Sutherland-Wong, the CEO of Glassdoor, said that he sees Fishbowl as the logical evolution of how Glassdoor is already being used. Similarly, since people are already seeking out feedback on prospective employers, it makes sense to bring recruitment and reviews closer together.

“We’ve always been about workplace transparency,” he said in an interview. “We expect in the future that jobseekers will use Glassdoor reviews, and also look to existing professionals in their fields to get answers from each other.” Fishbowl has seen a lot of traction during the Covid-19 pandemic, growing its user base threefold in the last year.

The acquisition is technically being made by Recruit Holdings, the Japanese employment listings and tech giant that acquired Glassdoor for $1.2 billion in 2018, and the companies are not disclosing any financial terms. San Francisco-based Fishbowl — founded in 2016 by Matt Sunbulli and Loren Appin — had raised less than $8 million, according to PitchBook data, from a pretty impressive set of investors, including Binary Capital, GGV, Lerer Hippeau Ventures, and Scott Belsky.

Microsoft-owned LinkedIn towers over the likes of Glassdoor in terms of size. It now has more than 774 million users, making it by far the biggest social media platform targeting professionals and their work-related content. But for many, even some of those who use it, the platform leaves something to be desired.

LinkedIn is a reliable go-to for putting out a profile of yourself, for the public, for those in your professional life, or for recruiters, to find. But what LinkedIn largely lacks are normal people talking about work in an honest way. To read about other’s often self-congratulatory professional developments, or to see motivational words on professional development from already hugely successful personalities, or to browse developments relative to your industry that probably have already seen elsewhere is not everyone’s cup of tea. It’s anodyne. Sometimes people just want tea to be spilled.

That’s where something like Glassdoor comes into the picture: the format of making comments anonymous on there turns it into something of the anti-LinkedIn. It is caustic, perhaps sometimes bitter, talk about the workplace, balanced out with positive words seem to get periodically suspected of being seeded by the companies themselves. Motivational, inspirational and aspirational are generally not part of the Glassdoor lexicon; honest, illuminating, and sobering perhaps are.

Fishbowl will be used to augment this and give Glassdoor another set of tools now to see how it might build out its platform beyond workplace reviews. The idea is to target people who come to Glassdoor to read about what people think of a company, or to put in their own comments: they can now also jump into conversations with others; and if they are coming to complain about their employer, now they can also look for a new one!

In the meantime, it feels like the swing to more authenticity is also a result of the shift we’ve seen in the world of work.

Covid-19 mandated office closures and social distancing have meant that many professionals have been working at home for the majority of the last year and a half (and many continue to do so). That has changed how we “come to work”, with many of our traditional divides between work and non-work personas and time management blurring. That has had an inevitable impact on how we see ourselves at work, and what we seek to get out of that engagement. And it also has led many people to feel isolated and in need of more ways to connect with colleagues.

Glassdoor’s acquisition, it said, was in part to meet this demand. A Harris Poll commissioned by Glassdoor found that 48% of employees felt isolated from coworkers during the COVID-19 pandemic; 42% of employees felt their career stall due to the lack of in-person connection; and 45% of employees expect to work hybrid or full-time remotely going forward — all areas that Glassdoor believes can be addressed with better tools (like Fishbowl) for people to communicate.

Of course, it will remain to be seen whether Glassdoor can convert its visitors to use the new Fishbowl-powered tools, but if there really is a population of users out there looking for a new kind of LinkedIn — there certainly are enough who love to complain about it — then maybe this cold be one version of that.

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Logistics startup Stord raises $90M in Kleiner Perkins-led round, becomes a unicorn and acquires a company

When Kleiner Perkins led Stord’s $12.4 million Series A in 2019, its founders were in their early 20s and so passionate about their startup that they each dropped out of their respective schools to focus on growing the business.

Fast-forward two years and Stord — an Atlanta-based company that has developed a cloud supply chain — is raising more capital in a round again led by Kleiner Perkins.

This time, Stord has raised $90 million in a Series D round of funding at a post-money valuation of $1.125 billion — more than double the $510 million that the company was valued at when raising $65 million in a Series C financing just six months ago.

In fact, today’s funding marks Stord’s third since early December of 2020, when it raised its Series B led by Peter Thiel’s Founders Fund, and brings the company’s total raised since its 2015 inception to $205 million.

Besides Kleiner Perkins, Lux Capital, D1 Capital, Palm Tree Crew, BOND, Dynamo Ventures, Founders Fund, Lineage Logistics and Susa Ventures also participated in the Series D financing. In addition, Michael Rubin, Fanatics founder and founder of GSI Commerce; Carlos Cashman, CEO of Thrasio; Max Mullen, co-founder of Instacart; and Will Gaybrick, CPO at Stripe, put money in the round. Previous backers include BoxGroup, Susa Ventures, Dynamo, Revolution and Rise of the Rest Seed Fund, among others.

Founders Sean Henry, 24, and Jacob Boudreau, 23, met while Henry was at Georgia Tech and Boudreau was in online classes at Arizona State (ASU) but running his own business, a software development firm, in Atlanta.

Over time, Stord has evolved into a cloud supply chain that can give companies a way to compete and grow with logistics, and provides an integrated platform “that’s available exactly when and where they need it,” Henry said. Stord combines physical logistics services such as freight, warehousing and fulfillment in that platform, which aims to provide “complete visibility, rapid optimization and elastic scale” for its users.

About two months ago, Stord announced the opening of its first fulfillment center, a 386,000-square-foot facility, in Atlanta, which features warehouse robotics and automation technologies. “It was the first time we were in a building ourselves running it end to end,” Henry said.

And today, the company is announcing it has acquired Connecticut-based Fulfillment Works, a 22-year-old company with direct-to-consumer (DTC) experience and warehouses in Nevada and in its home state.

With FulfillmentWorks, the company says it has increased its first-party warehouses, coupled with its network of over 400 warehouse partners and 15,000 carriers.

While Stord would not disclose the amount it paid for Fulfillment Works, Henry did share some of Stord’s impressive financial metrics. The company, he said, in 2020 delivered its third consecutive year of 300+% growth, and is on track to do so again in 2021. Stord also achieved more than $100 million in revenue in the first two quarters of 2021, according to Henry, and grew its headcount from 160 people last year to over 450 so far in 2021 (including about 150 Fulfillment Works employees). And since the fourth quarter is often when people do the most online shopping, Henry expects the three-month period to be Stord’s heaviest revenue quarter.

For some context, Stord’s new sales were up “7x” in the second quarter of 2020 compared to the same period last year. So far in the third quarter, sales are up almost 10x, according to Henry.

Put simply, Stord aims to give brands a way to compete with the likes of Amazon, which has set expectations of fast fulfillment and delivery. The company guarantees two-day shipping to anywhere in the country.

“The supply chain is the new competitive battleground,” Henry said. “Today’s buying expectations set by Amazon and the rise of the omni-channel shopper have placed immense pressure on companies to maintain more nimble and efficient supply chains… We want every company to have world-class, Prime-like supply chains.”

What makes Stord unique, according to Henry, is the fact that it has built what it believes to be the only end-to-end logistics network that combines the physical infrastructure with software.

That too is one of the reasons that Kleiner Perkins doubled down on its investment in the company.

Ilya Fushman, Stord board director and partner at Kleiner Perkins, said even at the time of his firm’s investment in 2019, that Henry displayed “amazing maturity and vision.”

At a high level, the firm was also just drawn to what he described as the “incredibly large market opportunity.”

“It’s trillions of dollars of products moving around with consumer expectation that these products will get to them the same day or next day, wherever they are,” Fushman told TechCrunch. “And while companies like Amazon have built amazing infrastructure to do that themselves, the rest of the world hasn’t really caught up… So there’s just amazing opportunity to build software and services to modernize this multitrillion-dollar market.”

In other words, Fushman explained, Stord is serving as a “plug and play” or “one stop shop” for retailers and merchants so they don’t have to spend resources on their own warehouses or building their own logistics platforms.

Stord launched the software part of its business in January 2020, and it grew 900% during the year, and is today one of the fastest-growing parts of its business.

“We built software to run our logistics and network of hundreds of warehouses,” Henry told TechCrunch. “But if companies want to use the same system for existing logistics, they can buy our software to get that kind of visibility.”

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Creative adtech is on the cusp of a revolution, and VCs should take note

2021 has been a good year to be an adtech investor. Valuations are surging, Wall Street is happy and exits are frequent and satisfying. It’s the perfect time to double down and invest in an area that has been largely ignored but is poised for major upside in the next few years: Digital creative ad technology.

Think about it. When was the last time we saw a major adtech funding round that was directed at the actual ads themselves — the messages people actually see everyday? I’d argue that now is the perfect time.

The adtech startups that can figure out how to adapt ads that can interact with the remote control, a synced smartphone or voice commands — maybe even make them shoppable — can theoretically produce a game-changer.

Here are five reasons why VCs should consider ratcheting up their investment into adtech startups building the next generation of creative tools:

Creative tech is far from being saturated

Consider how much has been spent over the 15 years on digital advertising mechanics such as targeting, serving, measuring and verification. Not to mention the trillions that have gone toward helping brands keep track of customer data and interactions — the marketing clouds, DMPs and CDPs.

Yet you can count the number of creative-centric adtech companies on one hand. This means there is a lot of room for innovation and early leaders. VideoAmp, which helps brands make ads for various social platforms, pulled in $75 million earlier this year. Given how fast platforms like TikTok and Snap are growing, it won’t be the last.

Digital ad targeting is being squeezed

Ads need to do more work today. Between regulation, cookies going away and Apple locking down data collection, we’ve seen a renewed interest in contextual advertising, including funding for the likes of GumGum, as well as identity resolution firms like InfoSum.

But the digital ad ecosystem can’t get by only using broader data-crunching techniques to replace “retargeting.” The medium is practically crying out for a creative revival that can only be sparked by scalable tech. The recent funding for creative testing startup Marpipe is a start, but more focus is needed on actual tech-driven ideation and automation.

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Intuit’s $12B Mailchimp acquisition is about expanding its small business focus

At first blush, the $12 billion Intuit-Mailchimp deal might not make a heck of a lot of sense. But people tend to pigeonhole companies, and in this case they might see Intuit as purely a financial software company and Mailchimp as an email marketing firm and nothing more. If that’s as far as your perspective goes, the deal is confusing. From a wider lens, however, there’s more to both companies than you might think.

Let’s start with Intuit. If you go to the company website and scan the product set, it’s clearly all about managing finances for consumer and small businesses alike. The latter category appears to be what the company wants to exploit and expand upon with this deal.

Prior to yesterday’s news, Intuit’s biggest acquisition had been on the consumer side buying Credit Karma for $7.1 billion last year. That deal gave the company’s customers a way to access their credit scores outside of the big three reporting companies: Experian, Equifax and TransUnion. Apparently not content with only that transaction, it set its sights on Mailchimp to throw some money at the business side of the house.

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Xbox and Special Olympics hold first ‘Gaming for Inclusion’ esports event

Gaming in general is moving toward accessibility, but that’s not as much the case in esports, which like other sports are competitive and by nature somewhat exclusive. Xbox and the Special Olympics are working together on a new event that combines competition with inclusion, and it’s going on right now.

This week, Special Olympics athletes will be competing against each other in tournaments of Rocket League, Madden NFL 22 and Forza Motorsport 7. The prize, other than prestige and pride, is playing with one of the Special Olympics’ celebrity supporters: “NBA superstar Jayson Tatum, NFL legend Jamaal Charles, and WNBA superstar Jewell Loyd, and WWE Superstars Dominik Mysterio and Ember Moon.” So many superstars!

“This tournament is a meaningful and important step in making esports more accessible and it empowers Special Olympics athletes with a new way to compete,” said Jenn Panattoni, head of Xbox Social Impact. “Xbox has invested in numerous accessibility features and products, like the Xbox Adaptive Controller and features like copilot or speech to text. The purpose of all this continued work is to ensure that players feel welcome and that they belong on the Xbox platform.”

The tournaments are being recorded right now, and will be broadcast over the rest of the week, along with the “celebrity showcase” coming Saturday with recaps. You can check out a schedule at the bottom of this post, but generally just keep an eye on the Xbox Twitch channel and Special Olympics YouTube channel.

I like to highlight these events because accessibility has been on the back burner for so long in the gaming world, and now we’re seeing big moves by developers, publishers and partners to make things better. Microsoft’s XAC is a great example, as is the panoply of visual, audio and difficulty options in the latest Ratchet & Clank game. Esports is definitely one of the areas that needs more diversity, though, and the participating players were glad to take part. I asked Special Olympics athletes Jose Moreno and Colton Rice for their thoughts on the matter.

Do you think competitive gaming is getting more accessible?

Rice: Competitive gaming is definitely getting more accessible. Not only are the games becoming more accessible, accessibility allows people with disabilities to become more competitive players. People with intellectual disabilities are always trying to compete at their best. We want to do what everyone else is doing, and sometimes just need a little help to make that happen.

Moreno: I do think that competitive gaming is getting more accessible because Microsoft has started bringing out video game controllers that are accessible for people with intellectual disabilities, physical disabilities — accessible to everybody. I’m a lifelong gamer, and accessibility in esports has been game-changing. Accessible gaming wasn’t available when I was growing up. Today, it’s so much more fun to play when you can play with friends of all abilities and everybody can participate.

Special Olympics athletes Colton Rice, left, and Jose Moreno. Image Credits: Special Olympics

How are you experiencing that change?

Moreno: In my opinion, the more the video games industry include people with intellectual disabilities, the better the video game community is going to get to know how we love playing video games just like everybody else. And through events like Gaming for Inclusion, I’m not just able to compete — I’m included as a part of a community of gamers where I am welcomed and included.

Rice: People with intellectual disabilities have skills and pay attention to details; when we set our minds to do something, we practice until we are the best we can be, especially when we enjoy doing it — and that includes gaming. People with disabilities just need more time to learn, but when you’re dedicated to something that you’re passionate about, you won’t stop until you succeed.

What’s something you’d like to see more of, from developers, publishers, etc.?

Moreno: I would like to see more from developers or makers or publishers of video games in general or computer games to include more people with intellectual disabilities in the video game workforce. People with intellectual disabilities can play a variety of roles and provide unique perspectives on how to improve the gaming experience. Publishers and developers can get a different perspective from people with disabilities; whether that’s featuring people with intellectual disabilities represented in their storylines or seeing them in the games themselves. We’re eager to be a part of this process, and there are lots of passionate gamers with intellectual disabilities who would like to participate in focus groups or in actual jobs as creators within the industry.

Rice: The companies who make these games are trying to make high-quality games that are enjoyable for everybody. There is still a lot that can be done to make games more accessible. For example, it can be frustrating when gamers with intellectual disabilities are learning a new game with instructions that are hard to read. It can take hours to learn how to play the new version of a game you’ve played for years. That doesn’t mean people with intellectual disabilities aren’t capable of playing or competing — it just means we need better accessibility tools to help us learn.

If gaming companies want to create accessible, inclusive games, they could benefit from including gamers with intellectual disabilities in the creative process to help make or test “easy read” or beginner’s instructions, or find ways to simplify navigation between different levels of a game. Gaming can build a community and reach people who feel left out. Accessibility allows everybody to have fun.


This competition and other events in online gaming have been essential to keeping the Special Olympics community connected and active over a difficult couple years.

“Special Olympics has a long-standing partnership with Microsoft that has been incredibly valuable for the athletes and families of the Special Olympics movement,” said the organization’s chief information and technology officer, Prianka Nandy. “With the COVID-19 pandemic, our main concern has been the safety and health of our athletes, who are amongst the most vulnerable population to have an adverse or catastrophic outcome from the virus. This led to the cancellation and postponement of thousands of annual in-person events and competitions — which meant our athletes have missed out on the connections and opportunities to experience the joy of being with their teammates, coaches and friends. At this time, our goals remain to raise awareness of the Special Olympics movement and the accomplishments, hopes and dreams of our incredible athletes, and to change attitudes towards people with intellectual disabilities within the gaming community, all while remembering that gaming can be fun and inclusive for all.”

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Canva raises $200 million at a $40 billion valuation

Canva is now valued at $40 billion following a fresh capital injection of $200 million (USD) in a round led by T. Rowe Price. New and existing investors participated in the round, including Franklin Templeton, Sequoia Capital Global Equities, Bessemer Venture Partners, Greenoaks Capital, Dragoneer Investments, Blackbird, Felicis and AirTree Ventures.

This round solidifies Canva as one of the most valuable private software companies out there, and it also propels the Australian tech scene forward.

Co-founder and CEO Melanie Perkins and her team started working on Canva in 2012, and launched the product in 2013. The premise behind it was relatively simple, but the technology itself… not so much.

Canva allows anyone to design. Presentations, t-shirts, brochures, flyers… you name it. The first step in this is creating a truly simple user interface, where folks can simply drag and drop components into their designs, complete with hundreds of thousands of templates, without doing a lot of fine tuning. The second step is creating a massive library of content, from fonts to templates to imagery, gifs and videos. The third step is to make that product accessible to everyone, whether it’s a platform or device or language or price.

Going after everyone, instead of just designers, has proved incredibly fruitful for the company. To be clear, designers still use Canva to lay out components they’ve designed in other products, such as Figma and Sketch, and Canva actually plays nicely with a variety of design software products. But Canva has no intention of going head to head with Figma, Adobe or Sketch.

Perkins described it with the example of a business card. Designers will create the components of a business card in their design platform of choice, and then lay out the template for business cards in Canva, sharing that template with the entire organization. That way, when someone gets a title change or a new employee comes on, they can actually edit the card themselves without the help of a designer and send it to print.

TechCrunch asked Perkins why Canva hasn’t extended the platform more aggressively into the workflow of professional designers.

“We would like to replace PDF,” said Perkins. “Rather than people sending PDFs backwards and forwards between the designer and the client, designers can just create a template for organization use. It’s less important for us to absolutely excel at things like vector design because there are amazing programs on the market that may be there. We really want to focus on that collaboration piece.”

Though a bottoms-up enterprise strategy is relatively popular these days, Canva was an early master of the model. Canva launched as a free product, and over time the company introduced enterprise layers into the mix.

As of now, Canva has more than 60 million monthly active users across 190 countries, with big-name companies on the enterprise plan. This includes Salesforce, Marriott International, PayPal and American Airlines. Canva expects to exceed $1 billion in annualized revenue by the end of 2021. More than 500,000 teams are paying for the product in some capacity.

With a 2,000-person team, Canva will use the fresh funding to double its workforce in the next year.

Canva also shared its DEI numbers, with females representing 42% of the workforce. The company did not share any stats around people of color on the team.

Perkins explained to TechCrunch that a huge part of the company’s growth has to do with an obsession over creating a highly valuable free product.

“We intentionally make our free product extremely generous for a number of reasons,” said Perkins. “It’s critical both for our marketing and towards our mission of empowering people to design. But, as part of our marketing, it means that people are able to love the product, share it with their friends and family, and promote it on social media. And then that virality really rapidly fuels our growth.”

Alongside growing the team, Canva also has plans to further build out the product in the next year, launching website design soon. This will allow users to turn existing and new presentations and designs into a website, and even search for and buy a domain for that site.

Canva is also working on a new video editor and an offline mode.

Perkins says that Canva has two goals, and that each fuels the other. The first is to become one of the world’s most valuable companies, and the other is to do the most good that it can do.

The company has already joined the 1% pledge and has several efforts around being a force for good, including giving the premium product to more than 130,000 nonprofits, allocating more than 45,000 volunteering hours each year and launching Print One, Plant One, which is a project that plants a tree for every single print order placed through Canva.

With today’s funding announcement, cofounders Perkins and Cliff Obrecht are committing the vast majority of their own equity in the company (around 30%) to doing good in the world, with plans to do this through the Canva Foundation.

Perkins will be joining us at Disrupt to talk about the new funding, valuation, what’s in store for Canva, and share her broader thoughts on design as a category.

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Apple sheds value during iPhone event

The TechCrunch crew is hard at work writing up the latest from Apple’s iPhone, iPad and Apple Watch event. They have good notes on the megacorp’s hardware updates. But what are the markets saying about the same array of products?

For those of us more concerned with effective S&P dividend yields than screen nit levels, events like Apple’s confab are more interesting for what they might mean for the value of the hosting company than how many GPUs a particular smartphone model has. And, for once, Apple’s stock may have done something a little interesting during the event!

Observe the following chart:

Image Credits: TechCrunch/Y Charts

This is a one-day chart, mind, so we’re looking at intraday changes. We’re zoomed in. And Apple kinda took a bit of a dive during its event that kicked off at 1 p.m. in the above chart.

Normally nothing of import happens to Apple’s shares during its presentations. Which feels weird, frankly, as Apple events detail the product mix that will generate hundreds of billions in revenue. You’d think that they would have more impact than their usual zero.

But today, we had real share price movement when the event wrapped around 2 p.m. ET. Perhaps investors were hoping for more pricey devices? Or were hoping Apple had more up its sleeve? How you rate that holiday Apple product lineup is a matter of personal preference, but investors appear to have weighed in slightly to the negative.

Worth around $2.5 trillion, each 1% that Apple’s stock moves is worth $10 billion. Apple’s loss of 1.5% today — more or less; trading continues as I write this — is worth more than Mailchimp. It’s a lot of money.

You can read the rest of our coverage from the Apple event here. Enjoy!

Read more about Apple's Fall 2021 Event on TechCrunch

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iPhone users will receive iOS 15 update on September 20

Shortly after today’s virtual conference, Apple announced that the next major version of iOS will be ready for prime time very soon: iPhone users will be able to update to iOS 15 on September 20. The company first unveiled iOS 15 earlier this year at its Worldwide Developers Conference.

The biggest change of iOS 15 is a new Focus mode. In addition to “Do not disturb,” you can configure various modes — you can choose apps and people you want notifications from and change your focus depending on what you’re doing. For instance, you can create a Work mode, a Sleep mode, a Workout mode, etc.

There are many new features across the board, such as a new Weather app, updated maps in Apple Maps, an improved version of FaceTime, and more. Safari also has a brand-new look. At first, it was a bit controversial. Since then, Apple has listened to feedback and improved its new take on Safari.

The new version of iOS also scans your photos for text. Called Live Text, this feature lets you highlight, copy and paste text in photos. It could be a nice accessibility feature as well; iOS is going to leverage that info for Spotlight. You can search for text in your photos directly in Spotlight and it’ll pull out relevant photos. These features are handled on-device directly.

You’ll be able to update to iOS 15 if you have an iPhone 6s and later, any model of iPhone SE or the most recent iPod touch model. It’ll be available as a free download.

For users running the iOS 15 beta, the release candidate is rolling out now, ahead of Monday’s public launch.

If you like your iPhone the way it is, Apple has also said that you don’t have to update to iOS 15. For the foreseeable future, the company will still update iOS 14 with security patches.

Read more about Apple's Fall 2021 Event on TechCrunch

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