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SAP continues to build out customer experience business with Emarsys acquisition

SAP seemed to be all in on customer experience when it acquired Qualtrics for $8 billion in 2018. It continued on that journey today when it announced it was acquiring Austrian cloud marketing company Emarsys for an undisclosed amount of money.

Emarsys, which raised over $55 million according to PitchBook data, gives SAP customer personalization technology. If you spoke to any marketing automation vendor over the last several years, the focus has been on using a variety of data and touch points to understand the customer better, and deliver more meaningful online experiences.

With the pandemic closing or limiting access to brick and mortar stores, personalization has taken a new urgency as customers are increasingly shopping online and companies need to meet them where they are.

With Emarsys, the company is getting an omnichannel marketing solution that they say is designed to deliver messages to customers wherever they are, including e-mail, mobile, social, SMS and the web, and deliver that at scale.

When SAP announced it was spinning out Qualtrics a couple of months ago, just 20 months after buying it, it left some question about whether SAP was fully committed to the customer experience business.

Brent Leary, founder and principal analyst at CRM Essentials, says that the acquisition shows that SAP is still very much in the game. “This illustrates that SAP is serious about CX and competing in a highly competitive space. Emarsys adds industry-specific customer engagement capabilities that should help SAP CX customers accelerate their efforts to provide their customers with the experiences they expect as their needs change over time,” Leary told TechCrunch.

As an ERP company at its core, SAP has traditionally focused on back-office kinds of operations. But Bob Stutz, president, SAP Customer Experience, sees this acquisition as a way to continue bringing back-office and front-office operations together.

“With Emarsys technology, SAP Customer Experience solutions can link commerce signals with the back office and activate the preferred channel of the customer with a relevant and consistently personalized message, allowing customers the freedom to choose their own engagement,” Stutz said in a statement.

The company, which is based in Austria, was founded back in 2000, when marketing was a very different world. It has built a customer base of 1,500 companies with 800 employees in 13 offices across the globe. All of this will become part of SAP, of course, and come under Stutz’s purview.

As with all transactions of this type it will be subject to regulatory approval, but the deal is expected to close this quarter.

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Cisco acquires PortShift to raise its game in DevOps and Kubernetes security

Cisco is making another acquisition to expand its reach in security solutions, this time specifically targeting DevOps and the world of container management. It is acquiring PortShift, an Israeli startup that has built a Kubernetes-native security platform.

Terms of the deal are not being disclosed. PortShift had raised about $5.3 million from Team8, an incubator and backer of security startups in Israel founded by a group of cybersecurity vets. Cisco, along with Microsoft and Walmart, are among the large corporates that back Team8. (Indeed, their participation is in part a way of getting an early look and inside scoop on some of the more cutting-edge technologies being built, and in part a way to help founders understand what corporates’ security needs are these days.)

The deal underscores not just how containerization, and specifically Kubernetes, has taken hold of the enterprise world, but also how those working in this area, and building businesses around containerization and Kubernetes, are paying increasing attention to security around them.

Others are also sharpening their focus on containers and how they are secured. Earlier this year, Venafi acquired Jetstack, which runs a certificate controller for Kubernetes; and last month StackRox raised funding for its own approach to Kubernetes security.

Cisco has been a longtime partner of Google’s around cloud services, and it has made a number of acquisitions in the area of cybersecurity in recent years. They have included Duo for $2.35 billion, OpenDNS for $635 million and, most recently, Babble Labs (which helps reduce background noise in video calls, something that both improves quality but also helps users ensure unwanted or private chatter doesn’t inadvertently get heard by unintended listeners).

But as Liz Centoni, the SVP of the Emerging Technologies and Incubation (ET&I) Group, notes in the blog post, Cisco is now turning its attention also to how it can help customers better secure applications and workloads, alongside the investments that it has made to help secure people.

In the area of containers, security issues can arise around container architecture in a number of ways: it can be due to misconfiguration; or because of how applications are monitored; or how developers use open-source libraries; and how companies implement regulatory compliance. Other security vulnerabilities include the use of insecure container images; problems with how containers interact with each other; the use of containers that have been infected with rogue processes; and having containers not isolated properly from their hosts.

Centoni notes that PortShift interested them because it provides an all-in-one platform covering the many aspects of Kubernetes security:

“Today, the application security space is highly fragmented with many vendors addressing only part of the problem,” she writes. “The Portshift team is building capabilities that span a large portion of the lifecycle of the cloud-native application.”

PortShift provides tools for better container configuration visibility, vulnerability management, configuration management, segmentation, encryption, compliance and automation.

The acquisition is expected to close in the first half of Cisco’s 2021 fiscal year, when the team will join Cisco’s ET&I Group.

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Altinity grabs $4M seed to build cloud version of ClickHouse open-source data warehouse

Earlier this month, cloud data warehouse Snowflake turned heads when it debuted on the stock market. Today, Altinity, the commercial company behind the open-source ClickHouse data warehouse, announced a $4 million seed round from Accel along with a new cloud service, Altinity.Cloud.

“Fundamentally, the company started out as an open-source services bureau offering support, training and [custom] engineering features into ClickHouse. And what we’re doing now with this investment from Accel is we’re extending it to offer a cloud platform in addition to the other things that we already have,” CEO Robert Hodges told TechCrunch.

As the company describes it, “Altinity.Cloud offers immediate access to production-ready ClickHouse clusters with expert enterprise support during every aspect of the application life cycle.” It also helps with application design and implementation and production assistance, in essence combining the consulting side of the house with the cloud service.

The company was launched in 2017 by CTO Alexander Zaitsev, who was one of the early adopters of ClickHouse. Up until now the startup has been bootstrapped with revenue from the services business.

Hodges came on board last year after a stint at VMware because he saw a company with tremendous potential, and his background in cloud services made him a good person to lead the company as it built the cloud product and moved into its next phase.

ClickHouse at its core is a relational database that can run in the cloud or on-prem with big improvements in performance, Hodges says. And he says that developers are enamored with it because you can start a project on a laptop and scale it up from there.

“We’re very simple to operate, just a single binary. You can start from a Docker image. You can run it anywhere, literally anywhere that Linux runs, from an Intel Nuc all the way up to clusters with hundreds of nodes,” Hodges explained.

The investment from Accel should help them finish building the cloud product, which has been in private beta since July, while helping them build a sales and marketing operation to help sell it to the target enterprise market. The startup currently has 27 people, with plans to hire 15 more.

Hodges says that he wants to build a diverse and inclusive company, something he says the tech industry in general has failed at achieving. He believes that one of the reasons for that is the requirement of a computer science degree, which he says has created “a gate for women and people of color,” and he thinks by hiring people with more diverse backgrounds, you can build a more diverse company.

“So one of the things that’s high up on my list is to get back to a more equitable and diverse population of people working on this thing,” he said.

Over time, the company sees the cloud business overtaking the consulting arm in terms of revenue, but that aspect of the business will always have a role in the revenue mix because this is complex by its nature, even with a cloud service.

“Customers can’t just do it entirely by having a push-button interface. They will actually need humans that work with them, and help them understand how to frame problems, help them understand how to build applications that take care of that […] And then finally, help them deal with problems that naturally arise when you’re when you’re in production,” he said.

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Everything Google announced at today’s hardware event

This year, Google’s annual hardware event consisted of a brisk 30 minutes of pre-recorded promotional videos, but the company managed to pack a number of new product announcements into that time.

To make things easy for you, here’s a quick rundown of everything that Google announced, including the Google Pixel 5, a new TV interface and an upgraded smart speaker.

Google Pixel

Google’s latest mobile flagship, the Pixel 5, comes in a 100% recycled aluminum body and offers reverse wireless charging — in other words, you can use the Pixel 5’s battery to charge other devices. There’s a 6 inch display and the whole package costs $699. Pre-orders started today, with the phone available in nine countries on October 15.

In addition to the Pixel 5, Google also announced the 5G version of the Pixel 4a, which will cost $499, with specs that are closer to the Pixel 5 than the existing 4a. This one will be available in Japan on October 15, then launches in the United States and elsewhere sometime in November.

Both phones come with improved cameras, including a new ultrawide lens in the back. And beyond the hardware, Google also said it’s introducing a new Google Assistant feature, which will stay on the line for you when you make a call and then get put on hold, then send you an alert when someone picks up.

Google TV and Chromecast

Image Credits: Google

Google TV — at least in this iteration — is the company’s name for a new interface bringing streaming, live TV and other services together in one place. It includes most existing streaming services while also offering live TV via YouTube TV. And Google seems to be putting a lot of resources into the voice search experience.

The interface is included as part of the new Chromecast with Google TV, which also adds a remote control to Google’s streaming dongle and costs $49.

Nest Audio

Image Credits: Google

Nest Audio is the successor to Google Home, the company’s mid-range smart speaker. Google said the device will offer more bass, increased volume and clearer sound. And the form factor is closer to the Google Home Mini and Google Home Max. The Nest Audio smart speaker will cost $99 and will be available starting on October 5.

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Investors give Baltimore’s Facet Wealth $25 million to sell businesses on financial planning as a benefit

Yesterday, Baltimore-based fintech company Facet Wealth said it raised $25 million in financing as it readies a new business line pitching financial planning as an employment benefit to businesses looking to recruit top talent.

Employment benefit packages are expanding beyond the basic gym membership and healthcare to include subscriptions to Netflix, discounts on delivery and rideshare services, and other perks. So why not financial wellness?

The thesis certainly managed to attract a big-money backer, with Warburg Pincus, the multi-billion-dollar private equity investment firm, which doubled down on its commitment with the new financing into the company.

The company said the latest round would be used to finance the expansion of Facet Wealth’s direct-to-consumer business even as it readies its employee benefit service for launch.

Already customers are signing up for pre-launch partnerships to get their employees on the program. Early wannabe users include ClassPass, MyVest and Chili Piper, the company said.

“Since our first investment two years ago, the Facet Wealth team has proven their ability to meet a unique consumer need, evolving and expanding their offering to build a truly innovative client experience and business model,” said Jeff Stein, managing director at Warburg Pincus. “Their expansion into the employer market further solidifies them as a category-defining company that is well-positioned to disrupt the wealth management industry for years to come.”

To date, Facet Wealth has raised $62 million in funding from Warburg Pincus, Slow Ventures and other, undisclosed investors.

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Google’s Pixel 5 gets reverse wireless charging and 5G for $699

Here it is, the centerpiece of this morning’s confusing-titled Launch Night In. The Pixel 5 is Google’s latest mobile flagship. Launching months after the budget-minded Pixel 4a (and same day as the Pixel 4a 5G) , the new handset sports a a 100% recycled aluminum body to set the new phone apart from the rest of the line. That’s coupled by 8GB of RAM and the addition of reverse wireless charging.

Reverse wireless charging is probably the most interesting hardware addition here — and the one that wasn’t leaked like crazy. The feature, which is already available on fellow Android devices like Samsung’s flagship, lets users charge devices (such as the newish and very good Pixel Buds) using the device’s on-board battery.

The specs are now live on the product page (where you can currently pre-order the device). As usual with Google mobile devices, basically all of the leaks proved true. There’s a 6-inch display with a hole punch selfie up top.

 

Inside, you get a Snapdragon 765G (which brings the 5G), coupled with 8GM of RAM and 128GB of storage. There’s also a healthy 4,000mAh battery on board, which addresses the single biggest issue with the Pixel 4 — though be aware that 5G connectivity can be a massive battery hog.

The product could pass for something mid-tier in most lines, and honestly, the line is fairly blurry between this product and the new 5G version of the 4a.

Image Credits: Google

There’s a single front-facing eight-megapixel camera and a 12-megapixel and 16-megapixel ultrawide on the back. As ever, though, the big camera advance come via software. New imagine features include Night Sight in Portrait Mode, Portrait Lighting to illuminate subjects and an improved editing tool in Google Photos.

It seems likely that this is the final device from Google that maintains that trend, courtesy of a recent shakeup of the department aimed at juicing flagging device sales.

Image Credits: Google

The new phone is available in two Googley-named colors — “Just Black” and “Sorta Sage” (a faint green). It’s up for pre-order now and will be available in nine countries on October 15.

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Golden raises $14.5M to build a wiki-style database of tech knowledge

Golden is announcing that it has raised $14.5 million in Series A funding. The round was led by previous investor Andreessen Horowitz, with the firm’s co-founder Marc Andreessen joining the startup’s board of directors.

When Golden launched last year, founder and CEO Jude Gomila told me that his goal was to create a knowledge base focused on areas where Wikipedia’s coverage is often spotty, particularly emerging technology and startups.

Gomila told me this week that “companies, technologies and the people involved in them” remain Golden’s strength. In that sense, you could see it as a competitor to Crunchbase, but with a much bigger emphasis on explaining and “clustering” information on big topics like quantum computing and COVID-19, rather than just aggregating key data about companies and people. (By the way, both TechCrunch and the author of this post have their own profile pages, though the latter is woefully empty.)

In contrast to Wikipedia, which relies on community editors, Gomila said most of the data in Golden is gathered using artificial intelligence and natural language processing: “We’re using AI to extract information from the news, from websites, from public databases.

This is supplemented by Golden staff (former TechCrunch copy editor Holden Page leads the startup’s research team), while the larger community can also pitch in by flagging things that are incorrect or need to be updated. (As one example of this “human in the loop” editing process, Gomila showed me a tool where someone could paste in an article link and Golden would automatically summarize it.)

“The ultimate aim is to try and automate as much of this as possible,” Gomila said. “[For now,] this hybrid is the most effective method.”

Golden has also started working with paying customers including private equity firms, hedge funds, VCs, biotechnology companies, corporate innovation offices and government agencies — in fact, it says it signed a $1 million contract with the U.S. Air Force this year. These customers are paying for access to Golden’s research engine, which includes the company’s Query Tool and the ability to request that the startup prepare research on a particular topic.

Golden has now raised a total of $19.5 million. Other investors in the new funding include DCVC, Harpoon Ventures and Gigafund .

“Golden’s knowledge base and research engine aggregates information about emerging technologies and the companies, investors, and the builders behind them,” Andreessen said in a statement. “Human and machine intelligence, working together on Golden’s platform, results in knowledge which gives people the edge in making decisions and navigating uncertainty.”

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The roadmap to startup consolidation in Southeast Asia is becoming clearer

While Southeast Asia’s startup ecosystems are still young compared to those in China or India, it has matured over the last five years. Unicorns like Grab, Gojek and Garena are continuing to grow, and more competitive startups are emerging in sectors like fintech, e-commerce and logistics. That leads to the question: Will consolidation start to pick up?

The consensus by investors interviewed by Extra Crunch is: Yes, but slowly at first. In the meantime, there are still roadblocks to mergers and acquisitions, including few buyers and the size of markets like Indonesia, which means startups there have a lot of room to grow on their own, even alongside competitors. But many Southeast Asian startup ecosystems are rapidly evolving, and consolidations may speed up in the next few years.

During a Disrupt session, East Ventures partner Melisa Irene spoke about consolidation as a strategy, especially when larger companies, like Grab, decide to expand into new services by acquiring smaller players. In an interview with Extra Crunch, Irene elaborated on the idea.

“Companies that want to get more value out of their customers by expanding into other services can do it internally by developing it, or do it externally by buying existing companies that have been operating in the same or adjacent sectors,” she said.

For many years, companies opted not to do that because of the cost, she added, but that mindset started to shift a few years ago.

In 2018, Grab acquired Uber’s Southeast Asia operations, still one of the highest-profile examples of consolidation in the region. The “superapp” also built out its financial services business by acquiring fintech startups Kudo, iKaaz, Bento and OVO.

Grab rival Gojek has been an even busier buyer, acquiring 13 startups so far according to Crunchbase, including Vietnamese payments startup WePay and Indonesian point-of-sale platform Moka earlier this year.

Meanwhile, Traveloka acquired three competing online travel agencies in 2018, while e-commerce platform Tokopedia bought Bridestory, its first publicly known acquisition, last year to expand into the Indonesian bridal industry.

Still in its early stages

Golden Gate Ventures partner Justin Hall said he has seen attitudes toward consolidation in Southeast Asia gradually shift since the investment firm was founded in 2011.

“I would say over the next two to three years, we’re definitely going to start seeing much more M&A occurring than versus the last eight to 10 years. It’s the confluence of different factors. One, I think corporate VC is starting to pour a little bit more money into the space. You have a lot of international tech companies, e.g., from China, or regional unicorns that are being much more acquisitive in their strategy,” Hall said.

He added that an often overlooked factor is that a lot of regional early-stage and institutional funds launched about a decade ago, building a foundation for Southeast Asia’s startup ecosystems. Many of these funds started out with a 10-year mandate and as a result, general partners may start examining how they can orchestrate sales, for example by talking to corporate acquirers, financiers or other sources of capital for an exit.

“A lot of activity that you’re starting to see right now is under the table. We have funds coming up on that 10-year mark, saying, ‘Let’s see where we can derive value within our portfolio, within specific companies that we can sell.’ That is going to start happening en masse over the next two years once we hit that 10-year mark for a lot of these funds.”

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Dear Sophie: Will October 2020 Visa Bulletin changes expedite my immigration case?

Here’s another edition of “Dear Sophie,” the advice column that answers immigration-related questions about working at technology companies.

“Your questions are vital to the spread of knowledge that allows people all over the world to rise above borders and pursue their dreams,” says Sophie Alcorn, a Silicon Valley immigration attorney. “Whether you’re in people ops, a founder or seeking a job in Silicon Valley, I would love to answer your questions in my next column.”

“Dear Sophie” columns are accessible for Extra Crunch subscribers; use promo code ALCORN to purchase a one- or two-year subscription for 50% off.


Dear Sophie:

I’ve been waiting for years for my green card. Is there any way to expedite my case? What does the October shift in Visa Bulletin priority dates mean for me?

—Waiting in Woodside

Dear Waiting:

Thanks! There are a lot of ways to speed up the immigration process. Great news — last week the State Department released the October 2020 Visa Bulletin, which significantly reduces the waiting time for many folks from around the world seeking green cards. Basically final action dates progressed for EB-1, EB-2 and EB-3 and are all current now if you can use categories besides being born in India or China! Feel free to check out my recent podcast on seven ways to expedite an immigration case and check out our upcoming free educational webinar on October 8 for the latest on H-1Bs and other immigration updates.

If you were born in India or China, dates for filing for Adjustment of Status and the National Visa Center also sped up significantly for individuals in these categories. Here’s a typical question I receive: “I’m currently in the U.S. in valid nonimmigrant status. If I was born in India or China, can I file my I-485 in October 2020?” See below to check your priority date and talk to an immigration attorney to see what you can file in October 2020!

Is my China/India priority date current in October?

Here’s an overview of how to figure out whether you can file your I-485 this month if you need to use the categories of being born in India or China:

  • Step 1. Double-check your I-140 I-797C approval notice to determine your category and priority date:
    • Sec. 203 (b)(1) → EB-1 Category
    • Sec. 203 (b)(2) → EB-2 Category
    • Sec. 203 (b)(3) → EB-3 Category
  • Step 2. Check out the October Visa Bulletin. To understand the Visa Bulletin in more detail:
    • The number of green cards the U.S. issues each year is capped based on the type of green card and the green card candidate’s country of birth
    • As my podcast on priority dates explains, it is the date your green card petition was submitted or the date your employer submitted your PERM labor certification application.
  • Step 3. Find the date in the cell at the intersection of your category and country.

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See what’s new from ChargePoint, Wejo, Waymo and Planet M at TechCrunch’s mobility event next week

We’re in the final run up to TC Sessions: Mobility 2020 on October 6-7, and the great stuff just keeps on coming. We’ve stacked the two-day agenda with plenty of programming to keep you engaged, informed and on track to build a stronger business. You’ll always find amazing speakers — some of the most innovative minds out there — on the main stage, but don’t forget about the breakout sessions.

Dramatic pause for a pro tip: Don’t have a pass yet? Buy one here now, before prices go up on October 5. TIP: You can check out some of the breakout sessions, q&a sessions, startup mobility pitches and the expo when you get the Expo Ticket for just $25.

The smaller breakout sessions, led by top experts in their field, let you dig into specific topics, ask questions and make connections. A lot of excitement and startup magic can happen at the breakout sessions.

“I enjoyed the big marquee speakers from companies like Uber, but it was the individual presentations where you really started to get into the meat of the conversation and see how these mobile partnerships come to life.” — Karin Maake, senior director of communications at FlashParking.

Before we share the breakout session topics, we have another exciting bit of news. We’re hosting pitch sessions for early-stage startup founders who exhibit in the expo at TC Sessions: Mobility. Each startup gets five minutes to pitch to attendees in a breakout session. Remember, this conference has a global reach — talk about visibility! Want to pitch? Buy an Early Stage Startup Exhibitor Package before sales close on Friday.

Alrighty then…let’s look at some of the breakout sessions waiting for you at TC Sessions: Mobility 2020.

Tuesday, October 6

10:00 am -10:50 am PDT

Software Is Revolutionizing the Driver Experience and Driving Mass Electrification – Software in EVs enables a shift from buying a car to investing in an experience. Hear how it’s driving adoption, revolutionizing behavior & keeping up w/ demand. Brought to you by ChargePoint

10:25 am -10:45 am PDT

Main Stage: Driving the Mobility Revolution with Connected Car Data – Learn from Wejo’s VP of Partnerships about the future of mobility and how connected car data impacts the world of autonomous, electric and shared vehicles. Brought to you by Wejo

10:55 am – 11:15 am PDT

Main Stage: Designing Driverless: A Look into the Waymo One Experience – Waymo’s head of ux research and design gives an inside look into their fully driverless service experience and its design. Brought to you by Waymo

11:00 am – 11:15 am PDT

Q&A Session w/ Reilly Brennan, Amy Gu and Olaf Sakkers

12:15 pm – 12:30 pm PDT

Q&A Session w/ Danielle Harris, Avra van der Zee and Dmitry Shevelenko

12:30 pm -1:20 pm PDT

Mobility Startup Demo Pitch Session – Part 1

Wednesday, October 7

9:00 am – 9:50 am PDT

Mobility Startup Demo Pitch Session – Part 2

10:00 am – 10:50 am PDT

Mobility Startup Demo Pitch Session – Part 3

10:55 am – 11:15 am PDT

Main Stage: Public-Private Partnerships: Advancing the Future of Mobility – Join us to learn how the public and private entities partner together to shape the future of mobility with the next generation of transportation solutions. Brought to you by Planet M

11:00 am – 11:20 am PDT

Q&A Session w/ David Estrada, Melissa Froelich, Jody Kelman and Prashanthi Raman

12:15 pm – 12:30 pm PDT

Q&A Session w/ Ben Bear, Fredrik Hjelm

 

Is your company interested in sponsoring or exhibiting at TC Sessions: Mobility 2020? Contact our sponsorship sales team by filling out this form.

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