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Max Levchin is looking ahead to fintech’s next big opportunities

Max Levchin needs little introduction in the world of tech. As an entrepreneur, he’s been the co-founder of PayPal (now public), Slide (acquired by Google) and Affirm (reportedly about to go public), some of the hottest startups to have come out of Silicon Valley. And as an investor, he’s applied his power of observation and execution also towards helping many others build huge technology businesses.

We sat down with Levchin for a recent session of Extra Crunch Live, where he spoke at length about what he sees as some of the big opportunities in fintech. Here’s an edited version of the conversation. You can watch and listen to the whole discussion — which includes stories about Levchin’s coffee and cycling habits, and how many times he’s seen “The Seven Samurai” (hint: more than once) — here, also embedded below, and you can check out the rest of the pretty cool ECL program here.

How e-commerce failed to evolve since his days at PayPal

Even going as far back as PayPal I think the industry has devolved. I think fintech had the promise of really bringing simplicity, honesty and transparency to the customer. Instead, we ended up putting a really nice user interface on products that are not designed with the user’s best interest in mind. I’m a big fan of throwing shade on credit cards, because I think fundamentally, their business model is remarkably similar to that of payday loans. You are allowed to borrow some money and don’t really know exactly what the terms are. It’s all in the fine print, don’t worry about it and then you just make the minimum payments and you stay in debt. Potentially forever.

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BlackBerry’s smartphone brand switches hands again, set to return as a 5G Android handset

A good brand is hard to kill. Over the past several years, the smartphone space has seen a resurgence of once-mighty mobile brands making a comeback with various degrees of success. HMD’s Nokia phones are probably the best and most successful example, but even Palm had a brief moment in the sun.

And then there’s the case of BlackBerry. TCL surprised the mobile world by bringing the brand raring back with an Android handset that re-embraced the QWERTY keyboard. That, in and of itself, wasn’t enough, of course. But TCL has the chops to deliver quality hardware, and certainly did so with the KeyOne. I know I was surprised the first time I saw one in person behind the scenes at CES a few years back.

Early this year, TCL announced the end of the partnership, noting, “We… regret to share… that as of August 31, 2020, TCL Communication will no longer be selling BlackBerry-branded mobile devices.” From its phrasing, it seemed like a less than amicable end for the deal. But TCL has already moved on to producing devices under its own brand name after years of subsidiaries and branded deals.

All of which brings us to this week’s announcement that a company you’ve never heard of, called OnwardMobility, is bringing the BlackBerry name to hardware for North America and Europe (other branding deals have existed in other markets). It’s a strange deal for starters, due to the fact that OnwardMobility is hardly a household name. It’s based in Austin, Texas, has fewer than 50 employees and was founded in March of last year, perhaps with such a partnership in mind.

After all, while a branding deal is far from a guaranteed recipe for success, it is, at least, a way of getting that first foot through the door. I’m not really sure I would be writing anything about OnwardMobility for TechCrunch dot com at the moment, were it not for the promise of reviving the BlackBerry name yet again. So that’s something. The company’s staff also notably involves some former TCL folk, as well as people involved with the BlackBerry software side of things. Another name that pops up a lot is Sonim Technologies, another Austin-based company that is a subsidiary of a Shenzhen-based brand of the same name. They largely specialize in rugged devices for first responders.

CEO Peter Franklin has both Microsoft and Zynga on his resume, and produced this fairly low-fi YouTube video to explain the company’s mission:

OnwardMobility says it’s a standalone startup. No word yet on investments or investors, though it will certainly be interesting to find out who’s backing this latest push to make the BlackBerry name relevant again. Notably, the company’s not sharing renders yet, either, but says it’s bringing a 5G device to market in 2021, with a physical keyboard and the focus on security that’s long been a key differentiator for the BlackBerry brand.

BlackBerry (the software company) certainly seems to be on board with its new partner here. CEO John Chen had this to say about the deal:

BlackBerry is thrilled OnwardMobility will deliver a BlackBerry 5G smartphone device with physical keyboard leveraging our high standards of trust and security synonymous with our brand. We are excited that customers will experience the enterprise and government level security and mobile productivity the new BlackBerry 5G smartphone will offer.

More or less what you’d anticipate on that front. For now, the news is basically OnwardMobility’s entry onto the scene and announcement of its BlackBerry licensing deal. I’m honestly not sure how much clout the BlackBerry name holds in 2020 — nor do I necessarily believe there’s a critical mass of consumers clamoring to return to the physical keyboard. So OnwardMobility has a lot to prove in an extremely crowded mobile market. I guess we’ll see what it has to offer next year. Stay tuned.

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Join Twilio’s Jeff Lawson for a live Q&A August 25 at 2:30 pm EDT/11:30 am PDT

As we race toward Disrupt 2020, we’re keeping the Extra Crunch Live train rolling with a big entry next week as Twilio CEO and co-founder Jeff Lawson joins us for a chat.

Lawson is well-known in the tech industry for helping institutionalize API -delivered digital services, a business model variant that has become increasingly popular in recent years. Twilio has become a giant in and of itself, worth more than $37 billion today after going public in 2016.

As always, we’ll take some questions from the audience, so bring your best material.

Considering Twilio, it’s position in the mind of API-focused startups everywhere is notable. You tend to hear API-powered startups mention Twilio and Stripe as the two companies that they are mimicking, albeit usually with a different focus: “We’re building the Twilio for X.”

The power of API-driven startups with usage-based pricing and nearly SaaS-like gross margins is something private investors have certainly noticed and are betting on.

But there’s more to Twilio and Lawson than just that one topic, so we’ll also spend time riffing on when is the right time for a private company to go public, how his life has changed since the IPO, and what advice he might have for the super-late-stage startups who can’t seem to get out of the wings and onto the public markets. And, why, odd duck amongst most of the tech-famous, he doesn’t appear to make many angel investments.

Details follow for Extra Crunch members. If you aren’t one yet, sign up today so you can join our conversation.

Details

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Tune in today to discuss COVID-19’s impact on the startup world

We can’t help but wonder what the future of work will look like in the wake of this pandemic. That’s the timely topic of today’s interactive webinar, COVID-19’s Impact on the Startup World.

The second of three in our free series of interactive webinars — exclusively for founders exhibiting in Digital Startup Alley at Disrupt 2020 — gets underway today, August 19 at 1 p.m. PDT/4 p.m. EDT. Exhibitors, be sure to register to attend.

Still on the fence about exhibiting at Disrupt? Hop off and get to it — buy a Disrupt Digital Startup Alley Package, tune in to the remaining webinars and then get ready to reap the benefits that come with introducing your startup to a global Disrupt audience. More on those in a minute.

You’ll hear from Nicola Corzine, executive director of the Nasdaq Entrepreneurship Center and Cameron Stanfill, a VC Analyst at PitchBook. Jon Shieber, a TechCrunch editor who covers venture capital and private equity investments will moderate the discussion. No one can predict the future, but these three bring years of experience to the table, and they’ll offer a data-informed perspective, tips and advice on how startups can adapt and what they need to think about both during and after COVID-19. It’s interactive, folks — got questions? Get answers.

Exhibiting in Digital Startup Alley is opportunity on steroids. Network with thousands of Disrupt attendees from around the globe. Expose your tech and talent to influencers of every stripe across the startup ecosystem — investors, R&D teams, advisors, potential customers. Make and nurture connections that can result in exciting partnerships.

CrunchMatch, our AI-powered networking platform bridges the physical distance of a virtual conference. It helps you quickly find and connect with the people who can help take your business to the next level. The platform’s up and running right now. Once you register for Disrupt, you can reach out to attendees and start expanding your network immediately.

Ready to exhibit? Great — be sure to mark your calendar for the final exclusive webinar. Tune in on August 26 for Fundraising and Hiring Best Practices with panelists Sarah Kunst of Cleo Capital and Brett Berson of First Round Capital.

We can’t predict the future, but there’s one thing we do know. It’s going to take every opportunity and every advantage to survive and thrive in these tumultuous times.

Buy a Disrupt Digital Startup Alley Package and tune in. It’s worth it.

Is your company interested in sponsoring or exhibiting at Disrupt 2020? Contact our sponsorship sales team by filling out this form.

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A pandemic and recession won’t stop Atlassian’s SaaS push

No company is completely insulated from the macroeconomic fallout of COVID-19, but we are seeing some companies fare better than others, especially those providing ways to collaborate online. Count Atlassian in that camp, as it provides a suite of tools focused on working smarter in a digital context.

At a time when many employees are working from home, Atlassian’s product approach sounds like a recipe for a smash hit. But in its latest earnings report, the company detailed slowing growth, not the acceleration we might expect. Looking ahead, it’s predicting more of the same — at least for the short term.

Part of the reason for that — beyond some small-business customers, hit by hard times, moving to its new free tier introduced last March — is the pain associated with moving customers off of older license revenue to more predictable subscription revenue. The company has shown that it is willing to sacrifice short-term growth to accelerate that transition.

We sat down with Atlassian CRO Cameron Deatsch to talk about some of the challenges his company is facing as it navigates through these crazy times. Deatsch pointed out that in spite of the turbulence, and the push to subscriptions, Atlassian is well-positioned with plenty of cash on hand and the ability to make strategic acquisitions when needed, while continuing to expand the recurring-revenue slice of its revenue pie.

The COVID-19 effect

Deatsch told us that Atlassian could not fully escape the pandemic’s impact on business, especially in April and May when many companies felt it. His company saw the biggest impact from smaller businesses, which cut back, moved to a free tier, or in some cases closed their doors. There was no getting away from the market chop that SMBs took during the early stages of COVID, and he said it had an impact on Atlassian’s new customer numbers.

Atlassian Q4FY2020 customer growth graph

Image Credits: Atlassian

Still, the company believes it will recover from the slow down in new customers, especially as it begins to convert a percentage of its new, free-tier users to paid users down the road. For this quarter it only translated into around 3000 new customers, but Deatsch didn’t seem concerned. “The customer numbers were off, but the overall financials were pretty strong coming out of [fiscal] Q4 if you looked at it. But also the number of people who are trying our products now because of the free tier is way up. We saw a step change when we launched free,” he said.

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Dear Sophie: How can I transfer my H-1B to my startup?

Sophie Alcorn
Contributor

Sophie Alcorn is the founder of Alcorn Immigration Law in Silicon Valley and 2019 Global Law Experts Awards’ “Law Firm of the Year in California for Entrepreneur Immigration Services.” She connects people with the businesses and opportunities that expand their lives.

Here’s another edition of “Dear Sophie,” the advice column that answers immigration-related questions about working at technology companies.

“Your questions are vital to the spread of knowledge that allows people all over the world to rise above borders and pursue their dreams,” says Sophie Alcorn, a Silicon Valley immigration attorney. “Whether you’re in people ops, a founder or seeking a job in Silicon Valley, I would love to answer your questions in my next column.”

“Dear Sophie” columns are accessible for Extra Crunch subscribers; use promo code ALCORN to purchase a one- or two-year subscription for 50% off.


Dear Sophie:

I’m employed at a major Silicon Valley tech company in H-1B status. I want to found a startup. How can I work at the startup?

—Enterprising in Emeryville

Hiya Enterprising,

Thanks — you’re in good company; a lot of people are inspired by amazing new ideas during the pandemic. It’s a great opportunity to seek life transitions and new adventures.

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Cloudflare’s Michelle Zatlyn to discuss building a company with a bold idea at TechCrunch Disrupt

When you start a company, it can be tempting to keep it simple. You want something that investors and customers can easily understand. While it might be easier to go that route, that is not something that Cloudflare did when it launched a decade ago at TechCrunch Disrupt. Instead, the company decided to go big or go home, and went with the wild idea of building a faster and safer internet. Not too much pressure.

It launched in 2010 with a free product and a paid tier and grew that original notion of delivering speed and security into a suite of products and services. Today, a decade later, Cloudflare is a public company with a market cap of nearly $12 billion.

We are going to talk to company co-founder and chief operating officer Michelle Zatlyn in a one-on-one interview at TechCrunch Disrupt 2020 about what it took to build off that vision as an early stage company. They were going after established giants like Akamai at the time. They needed to build a network of data centers around the world, starting with five on three continents at launch.

None of this could have been easy from an operations perspective. They were offering the bold assertion that they could make the world’s websites faster and safer and do it in a way that didn’t require any additional hardware and software. As an early adherent to the notion of cloud computing, they were giving customers the ability to do things that up until that point were only in reach of the largest internet properties, selling a value proposition that is common today, but was pretty unusual at the time.

We’re going to ask Zatlyn how they built this early product, how they grew the product set and expanded their data center coverage to over 200 around the world and what it took do all that and eventually become a public company.

You can see this session on the Disrupt stage along with all the programming on the Extra Crunch stage, network with CrunchMatch and discover hundreds of early-stage companies in Digital Startup Alley with your Digital Pro Pass purchase for just $345. There are discounts available for students, government and nonprofit employees as well as a great offer for early-stage founders who want to exhibit in Digital Startup Alley. Get your pass today before prices increase!

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Welcome raises $1.4M to streamline the hiring process

Thinking back to the last time I accepted a job, I can’t recall actually reading any of the material that was sent over. I think I skimmed some docs to make sure the numbers written down matched what I had been told over the phone, but after that it was a blur of digital signing and emailing and precisely no due diligence from myself.

Not great, really. I bet that your experience accepting new gigs has been somewhat similar. In startups, jobs are offered with exotic types of pay, chock full of startup stock options in all their 409A and vesting-period glory. Some folks might not really understand what is being offered. Like what the value of their full comp package really is, when performance pay and other sweeteners are stacked on top of base rates. With remote learning in the equation, it’s even more confusing.

This is the market space that Welcome, a startup that is announcing a $1.4 million fundraise, wants to fix. (Update: Forgot to add the capital sources, which include Ludlow Ventures, the Weekend Fund, Global Founders Capital, both Shrug and Basement, as well as a number of angels.)

The company told TechCrunch it is a “first offer management and closing platform.” Its service helps provide a clear picture of total comp to candidates, helping them accept or deny an offer that they can fully understand.

Here’s a screengrab from the candidate’s side of the employer-employee divide:

If “offer management and closing” sounds like a small niche to target, it both is and is not.

It is, in that if Welcome stayed in its current market-position forever it would have a smaller product target than most startups. But the company has plans to expand its product-set over time. For example, its co-founders Nick Gavronsky and Rick Pereira explained that Welcome wants to offer real-time salary data in the future, based on the information that will flow through its service.

Want to close an engineer in North Carolina with a high level of confidence in the offer? Welcome should be able to tell you, later on, what a comp package should look like if you want make sure the candidate will accept.

Gavronsky and Pereira have experience in product and people work, respectively, making their union at Welcome a good fit. The company’s team is currently just four folks, though the startup expects that it will double in size this year. The capital it raised in January, but is only talking about now, is making the hiring possible.

Now, the $1.4 million number is pretty dated. Normally I’d skip over a round so far from the past, but Welcome caught my eye, as I’ve recently written about another HR tech provider, Sora, and the Welcome deal felt like an illustrative event: This is how seed rounds are announced, long after the fact, which makes reporting on seed-stage trends really hard. Something to keep in mind.

Welcome is barking up a winsome tree with its product, not only because the offer/offer acceptance process is garbage today — let’s email some PDFs and hand a candidate off between departments! — but because it has seen strong early demand from potential customers. Its service is currently in a private alpha that was a bit oversubscribed, though the company is not yet charging for its service. (Welcome will be a SaaS play, priced on company size, which seems reasonable.)

Past all that, what’s exciting about Welcome is that if it can get a number of customers aboard when it makes it to beta or launch, the company will have placed itself in a position where it can expand in several directions. It could, for example, extend its feature set to help with pre-onboarding or onboarding itself, given that it already knows a new candidate and their new employer. Of course, the startup wants to talk more about what it’s building today, but it’s also fun to look ahead.

That’s enough on Welcome, we’ll chatter about them again when they formally launch, or share some neat growth metrics. Until then, good luck getting into the alpha.

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Finmark wants to put sophisticated financial modeling within reach of startups

Finmark, a member of the Summer 2020 Y Combinator cohort, is not your typical YC startup. In fact company co-founder Rami Essaid has already built Distil, a security startup, and saw it through to exit when he sold the company to Imperva last year.

As he pondered what to do next, he took a quick turn at InsightFinder before turning his attention to a problem every startup founder faces: modeling what your financial future could look like. “Finmark is financial modeling for startups. We want to help founders understand their runway, their cash flow, their hiring plans and be able to do it in an easy way,” Essaid told TechCrunch.

It’s a problem he saw firsthand when he was co-founder at Distil. Like most startups, these projections were kind of a crapshoot in Excel. He wants to make it more precise and easy to get the big picture of your company’s finances before you can afford more sophisticated financial tracking software.

“One of the biggest pain points was always understanding where our projections were relative to what we were actually doing as a company. So many times we were running our entire business off of Excel, and so many times the forecasts of what we thought we were going to do were wrong,” he said.

He says it’s tough enough, even after you hire your first CFO and have professional rigor applied to your projections. As he sees it, the problem is you’re always looking back and always playing catchup. What’s more, because it’s done manually in Excel, he says that it introduces a lot of room for error.

Finmark modeling software financial overview screen

Image Credits: Finmark

He admits this isn’t exactly a new idea. Companies like Anaplan and Adaptive Insights have been able to move modeling like this beyond Excel, but up until now he says that these tools have been designed for large enterprises, and he wanted to come up with a tool within reach of anyone, regardless of their size.

If you think it’s too limited a market, Essaid doesn’t agree. He sees a need and he thinks he can turn early-stage startups into paying customers, who eventually will pay significant money to have a tool like this to help them manage all of their finances in a professional manner. One way to build his customer base could be to partner with early-stage venture capitalists, whose portfolio companies could benefit from a service like this, an avenue he intends to pursue.

So why does an experienced entrepreneur join Y Combinator? Essaid candidly says that he saw the program as a good way to market the product. YC companies are his prime target audience. “Even as a repeat founder with some gray hair, I thought access to the network alone was worth the equity of YC,” he said.

But beyond the practical aspects, he says he still has plenty to learn. “Even with all of the lessons that I have learned, you don’t know everything, and they see a lot more companies than the ones that I’ve had a chance to operate, so I still find nuggets of wisdom in going through the program,” he said.

While Essaid has a company under his belt, which dedicated hundreds of thousands of dollars to scholarships for women in STEM, he admits that it’s hard to build a diverse organization and it’s something he’s still working on. He co-founded the company with two ex-Distil engineers, and he says there is a natural inclination to go back to the people he worked with before at Distil as he adds early employees, but he recognizes that he will not necessarily grow a diverse group of employees that way.

“I don’t have an answer to solving it yet. [ … ] We’ve been hiring from ex-Distilers but once we look outside of that, I think it’s really important to set up things in a way where you can look [ … ] at resumes with an unbiased lens,” he said.

For now, with 15 employees on the payroll, he’s just trying to build the company. He hinted that he is working on obtaining funding, but didn’t have anything definitive to say just yet.

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Why e-commerce startups aren’t raising more funding during this historic boom

After yesterday’s look into the somewhat lackluster pace of investment into e-commerce-focused startups this year, a few VCs sent in notes that added useful context. So this morning let’s discuss why the pace of e-commerce startup fundraising has been so milquetoast in 2020.


The Exchange explores startups, markets and money. You can read it every morning on Extra Crunch, or get The Exchange newsletter every Saturday.


To frame the oddity of e-commerce startups not raising a flood of cash during what are historic boom times, we noted Walmart’s staggering online sales growth in Q2, which TechCrunch’s Sarah Perez broke out into a separate piece. Today, for a soupçon more, Target reported its Q2 earnings. Its results are similar to Walmart’s own, if even more extreme.

The American retailer reported that its “store comparable” sales were up 10.9% in the quarter, which was rather good. But Target also reported that its “digital comparable sales grew 195%,” which is staggering. Target’s revenue mix moved from 7.3% digital in its year-ago quarter to 17.2% in its most recent.

Damn.

If you’ve been around the internet lately, you can’t help but trip over more data detailing this extraordinary moment in e-commerce history — there are years of change happening in just a quarter’s time. For a taste, former Andreessen denizen Benedict Evans has some great data on U.S. and U.K. e-commerce growth, and here’s yet another great chart to chew on. It goes on and on.

So the e-commerce boom is real, and the startup funding funk is as well, per the data we ingested yesterday via CB Insights. What gives? GGV’s Jeff Richards had an idea, and we chatted with Canaan’s Byron Ling as well. We’ve also done a little digging into some of the largest, recent e-commerce rounds to get some flavor on who is raising in the space. Ready?

Why e-commerce VC isn’t going straight up

If you recall, our thesis yesterday was that, perhaps, the kill zone theory often posited concerning Amazon meant that the e-commerce space is less investable than we’d otherwise imagine and that because some things are “sorted” to a degree, there is less green space available in the sector for startups to tackle.

Bits of that might be right.

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