Build a digital ops toolbox to streamline business processes with hyperautomation

Published July 13, 2021

Boopathy Rajendran
Contributor

Boopathy Rajendran is the senior vice president and heads global delivery and services at Vuram, a hyperautomation services company specializing in low-code enterprise automation.

Reliance on a single technology as a lifeline is a futile battle now. When simple automation no longer does the trick, delivering end-to-end automation needs a combination of complementary technologies that can give a facelift to business processes: the digital operations toolbox.

According to a McKinsey survey, enterprises that have likely been successful with digital transformation efforts adopted sophisticated technologies such as artificial intelligence, Internet of Things or machine learning. Enterprises can achieve hyperautomation with the digital ops toolbox, the hub for your digital operations.

The hyperautomation market is burgeoning: Analysts predict that by 2025, it will reach around $860 billion.

The toolbox is a synchronous medley of intelligent business process management (iBPM), robotic process automation (RPA), process mining, low code, artificial intelligence (AI), machine learning (ML) and a rules engine. The technologies can be optimally combined to achieve the organization’s key performance indicator (KPI) through hyperautomation.

The hyperautomation market is burgeoning: Analysts predict that by 2025, it will reach around $860 billion. Let’s see why.

The purpose of a digital ops toolbox

The toolbox, the treasure chest of technologies it is, helps with three crucial aspects: process automation, orchestration and intelligence.

Process automation: A hyperautomation mindset introduces the world of “automating anything that can be,” whether that’s a process or a task. If something can be handled by bots or other technologies, it should be.

Orchestration: Hyperautomation, per se, adds an orchestration layer to simple automation. Technologies like intelligent business process management orchestrate the entire process.

Intelligence: Machines can automate repetitive tasks, but they lack the decision-making capabilities of humans. And, to achieve a perfect harmony where machines are made to “think and act,” or attain cognitive skills, we need AI. Combining AI, ML and natural language processing algorithms with analytics propels simple automation to become more cognitive. Instead of just following if-then rules, the technologies help gather insights from the data. The decision-making capabilities enable bots to make decisions.

Simple automation versus hyperautomation

Here’s a story of evolving from simple automation to hyperautomation with an example: an order-to-cash process.