Onsite Support Service Call

$79.99|$125-$299/HR

Summary:

Have a problem and don’t want to haul your computer to a store? Have a problem that has to be fixed in its current environment? Call us. We can help. We will gladly assist you with scheduling an appointment to have a 1010Tech come to your house or place of business to get your computer back on track. Many small business owners require the benefits of a knowledgeable and experienced technicians to perform onsite tasks to restore issues but may not have the financial capacity to hire an entire IT department nor do they want to pay a horrifying hourly rate which could easily end in thousands for a single service call. That is when we come into play. Unlike our competitors, we do not charge horrifying hourly rates that may easily end in you paying a price that is out of the company’s budget — when you call 1010Computers, you know what your cost is going to be. You will be charged a Tier I service charge which consists of any device that is not working on a company network (including domain or peer-to-peer) or a Tier II service charge which includes devices that are connected via one of the above networking structures.

Schedule An Appointment Today!

Tier I Service Call: ($79.99) Service calls for home-based small businesses that do not have a network.

Tier II Service Call: ($125) Service calls for Brick and Mortar small businesses that network consist of professional printers, switches, multiple computers, hubs, servers, or VPN’s.

Emergency Service Calls: ($125 – $299) Service calls that prevent the entire office from performing one or more tasks. These service calls are also available for guests who are in need of immediate service.

Note: The hourly rate is $79.99 & up/HR (Non-Emergency) and $125.00 & up/HR (Emergency). All Mobile Services have a 2 hour billable minimum. Clients must choose and one price model; switching price models is not allowed. Payment for the minimum billable amount is required to schedule a reservation. Out of Service fees are charged for offices outside of our normal service area.

This Service Includes:

A 1010Tech troubleshooting 1 laptop, desktop, printer, switch, hub, router, or company device using a combination of expertise and tool (Additional devices may incur additional charges.)
One-On-One time with a 1010Technician to help resolve your issue(s)
Allocated time to ask any questions you may have for the 1010Tech
Test operating system for proper functionality
A written summary of your service call

*Mobile services are by appointments only. 1010Computers does not offer a warranty on Mobile or software services. *Due to the high increase in service requests received in the Repair Center over the past several months, payment for the minimum hourly charge is required as a reservation retainer. It is to secure the requested reservation slot and add the service request to the calendar and is non-refundable. The reservation time is removed from availability on our schedule; which prevents other guests from scheduling at that date & time, unless there is an Emergency Service Request. This payment is due at the time of reservation and is non-refundable. It will be applied to your total charged amount at the time of service. Guests whose homes and/or offices are outside of our normal service area will be required to include the Out Of Area Trip Charge at in the payment at the time the reservation is made. Guests who are not sure whether they will be able to keep the requested reservation are encouraged to call closer to the requested reservation date to confirm availability instead of pre-booking. There is 1 complimentary reschedule allowed if we are notified before 24 hours of the reservation date via Repair Center visit, email, or phone call. All cancellations and any reschedule requests within 24 hours of the reservation will forfeit any payments made and the guest will be required to make payment before scheduling a new reservation.