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Bangladesh regulator orders telcos to stop providing free access to social media
Bangladesh’s regulator has ordered telecom operators and other internet providers in the nation to stop providing free access to social media services, becoming the latest market in Asia to take a partial stand against zero-rating deals.
Bangladesh Telecommunication Regulatory Commission, the local regulator, said late last week that it had moved to take this decision because free usage of social media services had spurred their misuse by some people to commit crimes. Local outlet Business Standard first reported about the development. Bangladesh is one of the largest internet markets in Asia with more than 100 million online users.
Technology companies such as Facebook and Twitter have struck partnerships, more popularly known as zero-rating deals, with telecom operators and other internet providers in several markets in the past decade to make their services free to users to accelerate growth. Typically, tech companies bankroll the cost of data consumption of users as part of these deals.
In Bangladesh, such zero-rating deals have been popular for several years, said Ahad Mohammad, chief executive of Bongo, an on-demand streaming service, in an interview with TechCrunch (Extra Crunch membership required) .
Grameenphone and Robi Axiata, two of the largest telecom operators in Bangladesh, enable their mobile subscribers to access a handful of services of their partners even when their phones have run out of credit. Both telecom firms have said they are in the process to comply with Dhaka’s order.
It remains unclear whether Free Basics, a program run by Facebook in dozens of markets through which it offers unlimited access to select services at no cost, will continue its presence in Bangladesh after the nation’s order. Facebook relies on telecom networks to offer data access for its Free Basics program.
In Bangladesh, Facebook struck deals with Grameenphone and Robi Axiata, according to its official website, where Facebook continues to identify Bangladesh among dozens of markets where Free Basics is operational.
Several nations in recent years have balked at zero-rating arrangements — though they have often cited different reasons. India banned Free Basics in early 2016 on the grounds that Facebook’s initiative was violating the principles of net neutrality.
Free Basics also ended its program in Myanmar and several other markets in 2017 and 2018. Facebook did not respond to requests for comment.
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Verizon partners with Airtel to launch BlueJeans in India
Bharti Airtel announced on Tuesday it has partnered with Verizon* to launch BlueJeans video-conferencing service in India to serve business customers in the world’s second largest internet market.
The video conferencing service, branded as Airtel BlueJeans in India, offers “enterprise-grade security” (which includes encrypted calls, ability to lock and password protect a meeting and generate randomized meeting IDs), a cloud point presence in India to enable low latency, HD video and Dolby Voice, and can accommodate up to 50,000 participants on a call.
Gopal Vittal, chief executive of Airtel, said in a call with reporters Tuesday that the Indian telecom operator is exploring ways to bring Airtel BlueJeans to home customers as well, though he cautioned that any such offering would take at least a few weeks to hammer out.
Airtel BlueJeans is being offered to businesses at no charge for the first three months, after which the video conferencing service will be offered at a “very competitive” price, said Vittal. Airtel will offer customized pricing plans for large businesses and small businesses, he added.
Airtel, the third largest telecom operator in India with 300 million subscribers, already maintains a partnership with G Suite and Cisco Webex, and Zoom. However, Vittal said that its collaboration with Verizon was “special” and enabled it to host data in India itself.
Verizon acquired BlueJeans in April this year. At the time, BlueJeans had over 15,000 business customers. Hans Vestberg, chief executive of Verizon, said on Tuesday that the American telecom giant was hopeful that Airtel BlueJeans would make major inroads in the Indian market, though he declined to share any figures.
Vestberg said Verizon is open to extending this partnership with Airtel to serve the Indian telecom operator’s business in African market, though both are currently focused on serving clients in India.
Tuesday’s announcement comes as video conferencing services have gained impressive momentum in India in recent months. Zoom app, which is also available to consumers, has already amassed over 35 million monthly active users in the country, according to mobile insights firm App Annie — data of which an industry executive shared with TechCrunch.
Reliance Jio Platforms, the top telecom operator in India with nearly 400 million subscribers, launched its video conferencing service JioMeet earlier this month. JioMeet is currently available to both consumers and business customers at no charge and a session on the service can last for up to 24 hours.
“We know we are not the first to launch a video conferencing in India, but we are confident that our differentiated offerings and brand value would stand out,” said Vittal.
Airtel BlueJeans, which includes BlueJeans’ Meetings, Events, Rooms, and Gateway for Microsoft Teams functionalities, will go live in India Tuesday evening.
*Verizon is TechCrunch’s parent company.
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WhatsApp Business, now with 50M MAUs, adds QR codes and catalog sharing
The global COVID-19 health pandemic has raised the stakes for businesses when it comes to using digital channels to connect with customers, and today WhatsApp unveiled its latest tools to help businesses use its platform to do just that.
The Facebook-owned messaging behemoth is expanding the reach and use of QR codes to let customers easily connect with businesses on the platform, providing them also with a series of stickers (pictured below) to kick off “we’re open for business” campaigns; and it’s made it possible for businesses to start sharing WhatsApp-based catalogs — dynamic lists of items that can in turn be ordered by users — as links outside of the WhatsApp platform itself.
The new launches come as WhatsApp’s business efforts pass some significant milestones.
WhatsApps’ profile as a formal platform for doing business is growing, albeit slowly. The WhatsApp Business app — used by merchants to interface with customers over WhatsApp and use the platform to market themselves — now has 50 million monthly active users, according to Facebook. Its two biggest markets for the service are India at over 15 million MAUs and Brazil at over 5 million MAUs, while catalogs specifically have had 40 million viewers.
On the other hand, WhatsApp has hit some stumbling blocks with features it’s tried to put into place to grow those numbers faster and boost usage among businesses.
Specifically, last month WhatsApp launched payments in Brazil, its first market, aimed not just at users sending each other money but merchants selling goods and services over the platform. But just nine days later, Brazilian regulators blocked the service over competition concerns, and it has yet to be restored pending further review. (India, which many had thought would be the first market for payments, is now part of a bigger global roadmap for rolling out payments.)
To put WhatsApp Business app’s usage numbers into some context, WhatsApp itself passed 2 billion users in February of this year. In that regard, hitting 50 million MAUs of the WhatsApp business app in the two years since it’s launched doesn’t sound like a whole lot (and in particular considering that it has competitors like Google offering payment services to merchants). Still, there has always been a lot of informal usage of the app, especially by smaller merchants, and that speaks to monetising potential if they can be lured into more of WhatsApps’ — and Facebook’s — products.
All the more reason that Facebook is expanding other features to make WhatsApp more useful for businesses, and especially smaller businesses — capitalising on a moment when many of them are turning to numerous digital channels (some for the first time ever) like social media, messaging services, websites and third-party delivery platforms to get their products and services out to the masses, in a period when visiting physical storefronts has been severely curtailed because of the health pandemic.
QR codes got a little boost last week from WhatsApp on the consumer side, with the company introducing a way for contacts to swap details for the first time by sharing codes rather than manually entering phone numbers — not unlike Snap Codes and shortcuts for adding contacts created on other social apps. That is now getting the business treatment.
Now, if you need to reach a business for customer support, to ask a question or order something, instead of manually entering a business phone number, you can scan a QR code from a receipt, a business display at the storefront, a product or even posted on the web, in order to connect with the company. Businesses that are using these can also set up welcome messages to start conversations once they’ve been added by a user. (They will have to use the WhatsApp Business app or the WhatsApp Business API to do this, of course.)
The catalog sharing feature, meanwhile, is an expansion on a feature that the company first launched in November 2019, which will now allow businesses to create and share links to their catalogs to post elsewhere. To be frank, the lack of ability to share catalogs at launch felt like a feature omission, considering that businesses often use multiple channels to market themselves, although it might have been an intentional move: there has long been questions about how tight links are between Facebook and WhatsApp, so slowly introducing features that share and cross-market from the start might be the preferred route for the company.
The idea now will be that those links can now be shared on Facebook, Instagram and other places.
Although all of these services, and WhatsApp Business, remain free to use, they continue to lay the groundwork for how Facebook might monetise the features in the future, not least through payments but also through stronger pushes to advertise on Facebook, now with more ways of linking a company’s WhatsApp profile to those ads.
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China’s GPS competitor is now fully launched
For decades, the United States has had a monopoly on positioning, navigation and timing technology with its Global Positioning System (GPS), a constellation of satellites operated by the military that today provides the backbone for location on billions of devices worldwide.
As those technologies have become not just key to military maneuvers but the very foundation of modern economies, more and more governments around the world have sought ways to decouple from usage of the U.S.-centric system. Russia, Japan, India, the United Kingdom and the European Union have all made forays to build out alternatives to GPS, or at least, to augment the system with additional satellites for better coverage.
Few countries, though, have made the investment that China has made into its Beidou (北斗) GPS alternative. Over 20 years, the country has spent billions of dollars and launched nearly three dozen satellites to create a completely separate system for positioning. According to Chinese state media, nearly 70% of all Chinese handsets are capable of processing signals from Beidou satellites.
Now, the final puzzle piece is in place, as the last satellite in the Beidou constellation was launched Tuesday morning into orbit, according to the People’s Daily.
It’s just another note in the continuing decoupling of the United States and China, where relations have deteriorated over differences of market access and human rights. Trade talks between the two countries have reached a standstill, with one senior Trump administration advisor calling them off entirely. The announcement of a pause in new issuances of H-1B visas is also telling, as China is the source of the second largest number of petitions, according to USCIS, the country’s immigration agency.
While the completion of the current plan for Beidou offers Beijing new flexibility and resiliency for this critical technology, ultimately, positioning technologies are mostly not adversarial — additional satellites can offer more redundancy to all users, and many of these technologies have the potential to coordinate with each other, offering more flexibility to handset manufacturers.
Nonetheless, GPS spoofing and general hacking of positioning technologies remains a serious threat. Earlier this year, the Trump administration published a new executive order that would force government agencies to develop more robust tools to ensure that GPS signals are protected from hacking.
Given how much of global logistics and our daily lives are controlled by these technologies, further international cooperation around protecting these vital assets seems necessary. Now that China has its own fully working system, they have an incentive to protect their own infrastructure as much as the United States does to continue to provide GPS and positioning more broadly to the highest standards of reliability.
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Apple unveils iOS 14 and macOS Big Sur features for India, China and other international markets
Apple will roll out a range of new features and improvements that are aimed at users in India, China and other international markets with its yearly updates to iOS, iPadOS, and macOS operating systems, it unveiled today.
iOS 14, which is rolling out to developers today and will reach general users later this year, introduces new bilingual dictionaries to support French and German; Indonesia and English; Japanese and Simplified Chinese; and Polish and English. For its users in China, one of Apple’s biggest overseas markets, the iPhone-maker said the new operating system will introduce support for Wubi keyboard.
For users in India, Apple is adding 20 new document fonts and upgrading 18 existing fonts with “more weights and italics” to give people greater choices. For those living in the world’s second largest internet market, Mail app now supports email addresses in Indian script.
Apple said it will also deliver a range of additional features for India, building on the big momentum it kickstarted last year.
Messages now feature corresponding full-screen effects when users send greetings such as “Happy Holi” in one of the 23 Indian local languages.
More interestingly, iOS 14 will include smart downloads, which will allow users in India to download Indian Siri voices and software updates as well as download and stream Apple TV+ shows over cellular networks — a feature that is not available elsewhere in the world.
The feature further addresses the patchy networks that are prevalent in India — despite major improvements in recent years. Last year, Apple beamed a feature for users in India that enabled users in the nation to set an optimized time of the day in on-demand streaming apps such as Hotstar and Netflix for downloading videos.
New improvements further shows Apple’s growing focus on India, the world’s second largest smartphone market. Apple chief executive Tim Cook said earlier this year that the company will launch its online store in the country later this year, and open its first physical store next year. A source familiar with the matter told TechCrunch last month that the global pandemic had not affected the plan.
iOS 14 will also allow users in Ireland and Norway to utilize the autocorrection feature as the new update adds support for Irish Gaelic and Norwegian Nynorsk. And there’s also a redesigned Kana keyboard for Japan, which will enable users there to type numbers with repeated digits more easily on the redesigned Numbers and Symbols plane.
All the aforementioned features — except email addresses in Indian script in Mail and smart downloads for users in India — will also ship with iPadOS 14. And the aforementioned new bilingual dictionaries, new fonts for India, and localized messages are coming to macOS Big Sur.
Additionally, Apple says on the desktop operating system it has also enhanced predictive input for Chinese and Japanese results in more accurate and contextual predictions.
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How Reliance Jio Platforms became India’s biggest telecom network
It’s raised $5.7 billion from Facebook. It’s taken $1.5 billion from KKR, another $1.5 billion from Vista Equity Partners, $1.5 billion from Saudi Arabia’s Public Investment Fund, $1.35 billion from Silver Lake, $1.2 billion from Mubadala, $870 million from General Atlantic, $750 million from Abu Dhabi Investment Authority, $600 million from TPG, and $250 million from L Catterton.
And it’s done all that in just nine weeks.
India’s Reliance Jio Platforms is the world’s most ambitious tech company. Founder Mukesh Ambani has made it his dream to provide every Indian with access to affordable and comprehensive telecommunications services, and Jio has so far proven successful, attracting nearly 400 million subscribers in just a few years.
The unparalleled growth of Reliance Jio Platforms, a subsidiary of India’s most-valued firm (Reliance Industries), has shocked rivals and spooked foreign tech companies such as Google and Amazon, both of which are now reportedly eyeing a slice of one of the world’s largest telecom markets.
What can we learn from Reliance Jio Platforms’s growth? What does the future hold for Jio and for India’s tech startup ecosystem in general?
Through a series of reports, Extra Crunch is going to investigate those questions. We previously profiled Mukesh Ambani himself, and in today’s installment, we are going to look at how Reliance Jio went from a telco upstart to the dominant tech company in four years.
The birth of a new empire
Months after India’s richest man, Mukesh Ambani, launched his telecom network Reliance Jio, Sunil Mittal of Airtel — his chief rival — was struggling in public to contain his frustration.
That Ambani would try to win over subscribers by offering them free voice calling wasn’t a surprise, Mittal said at the World Economic Forum in January 2017. But making voice calls and the bulk of 4G mobile data completely free for seven months clearly “meant that they have not gotten the attention they wanted,” he said, hopeful the local regulator would soon intervene.
This wasn’t the first time Ambani and Mittal were competing directly against each other: in 2002, Ambani had launched a telecommunications company and sought to win the market by distributing free handsets.
In India, carrier lock-in is not popular as people prefer pay-as-you-go voice and data plans. But luckily for Mittal in their first go around, Ambani’s journey was cut short due to a family feud with his brother — read more about that here.
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VESoft raises $8M to meet China’s growing need for graph databases
Sherman Ye founded VESoft in 2018 when he saw a growing demand for graph databases in China. Its predecessors, like Neo4j and TigerGraph, had already been growing aggressively in the West for a few years, while China was just getting to know the technology that leverages graph structures to store data sets and depict their relationships, such as those used for social media analysis, e-commerce recommendations and financial risk management.
VESoft is ready for further growth after closing an $8 million funding round led by Redpoint China Ventures, an investment firm launched by Silicon Valley-based Redpoint Ventures in 2005. Existing investor Matrix Partners China also participated in the Series pre-A round. The new capital will allow the startup to develop products and expand to markets in North America, Europe and other parts of Asia.
The 30-people team is comprised of former employees from Alibaba, Facebook, Huawei and IBM. It’s based in Hangzhou, a scenic city known for its rich history and housing Alibaba and its financial affiliate Ant Financial, where Ye previously worked as a senior engineer after his four-year stint with Facebook in California. From 2017 to 2018, the entrepreneur noticed that Ant Financial’s customers were increasingly interested in adopting graph databases as an alternative to relational databases, a model that had been popular since the 80s and normally organizes data into tables.
“While relational databases are capable of achieving many functions carried out by graph databases… they deteriorate in performance as the quantity of data grows,” Ye told TechCrunch during an interview. “We didn’t use to have so much data.”
Information explosion is one reason why Chinese companies are turning to graph databases, which can handle millions of transactions to discover patterns within scattered data. The technology’s rise is also a response to new forms of online businesses that depend more on relationships.
“Take recommendations for example. The old model recommends content based purely on user profiles, but the problem of relying on personal browsing history is it fails to recommend new things. That was fine for a long time as the Chinese [internet] market was big enough to accommodate many players. But as the industry becomes saturated and crowded… companies need to ponder how to retain existing users, lengthen their time spent, and win users from rivals.”
The key lies in serving people content and products they find appealing. Graph databases come in handy, suggested Ye, when services try to predict users’ interest or behavior as the model uncovers what their friends or people within their social circles like. “That’s a lot more effective than feeding them what’s trending.”
Neo4j compares relational and graph databases (Link)
The company has made its software open source, which the founder believed can help cultivate a community of graph database users and educate the market in China. It will also allow VESoft to reach more engineers in the English-speaking world who are well-acquainted with the open-source culture.
“There is no such thing as being ‘international’ or ‘domestic’ for a technology-driven company. There are no boundaries between countries in the open-source world,” reckoned Ye.
When it comes to generating income, the startup plans to launch a paid version for enterprises, which will come with customized plug-ins and host services.
The Nebula Graph, the brand of VESoft’s database product, is now serving 20 enterprise clients from areas across social media, e-commerce and finance, including big names like food delivery giant Meituan, popular social commerce app Xiaohongshu and e-commerce leader JD.com. A number of overseas companies are also trialing Nebula.
The time is ripe for enterprise-facing startups with a technological moat in China as the market for consumers has been divided by incumbents like Tencent and Alibaba. This makes fundraising relatively easy for VESoft. The founder is confident that Chinese companies are rapidly catching up with their Western counterparts in the space, for the gargantuan amount of data and the myriad of ways data is used in the country “will propel the technology forward.”
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Sinch to buy India’s ACL Mobile for $70 million
Sinch said on Monday it has agreed to buy Indian firm ACL Mobile for £56 million (roughly $70 million) in what is the fourth acquisition deal the Swedish mobile voice and messaging firm has entered into at the height of a global pandemic.
The Swedish firm said acquiring ACL Mobile will enable it to leverage the Indian firm’s connections with local mobile operators in the world’s second largest internet market, as well as in Malaysia and UAE, to expand its end-to-end connectivity without working with a third-party firm.
Twenty-year-old ACL Mobile, which has headquarters in Delhi, Dubai and Kuala Lumpur, enables businesses to interact with their customers through SMS, email, WhatsApp and other channels. In a press statement, the Indian firm said it serves more than 500 enterprise customers, including Flipkart, OLX, MakeMyTrip, HDFC Bank and ICICI Bank.
“With ACL we gain critical scale in the world’s second-largest mobile market. We gain customers, expertise and technology and we further strengthen our global messaging product for discerning businesses with global needs,” said Sinch chief executive Oscar Werner.
The Indian firm, which employs 288 people, reported gross profits of $14.2 million on sales of about $65 million in the financial year that ended in March. During the same period, ACL Mobile claims it delivered 47 billion messages on behalf of its enterprise customers.
“Although the long-term growth outlook is favorable, lower commercial activity in India due to the COVID-19 pandemic means that the near-term growth outlook is less predictable,” Sinch said of ACL Mobile’s future outlook.
ACL Mobile is the fourth acquisition Sinch has unveiled since March this year. Last month the company said it was buying SAP’s Digital Interconnect for $250 million. In March, it announced deals to buy Wavy and Chatlayer.
Sinch, founded in 2008, employs more than 700 people in over 40 locations worldwide and is increasingly expanding to more markets. Last month it said acquiring SAP’s Digital Interconnect will help it expand in the U.S. market. The company says it is profitable.
“Together with Sinch we are scaling up to become one of the leading global players in our industry. I’m excited about this next chapter and the many new opportunities that we can pursue together,” said Sanjay K Goyal, founder and chief executive of ACL Mobile.
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What grocery startup Weee! learned from China’s tech giants
When Larry Liu moved to the U.S. in 2003, one of the first challenges he experienced was the lack of Chinese ingredients available in local groceries. A native of Hubei, a Chinese province famous for its freshwater fish and lotus-inspired dishes, Liu got by with a limited supply found at local Asian groceries in the Bay Area.
His yearning for home food eventually prompted him to quit a stable financial management role at microcontroller company Atmel and go on to launch Weee!, an online market selling Asian produce, snacks and skincare products.
Like other players in grocery e-commerce, the five-year-old startup has seen exponential growth since the coronavirus outbreak as millions are confined to cooking and eating at home. Nearly a quarter of Americans purchased groceries online to avoid offline shopping during the pandemic, according to Statista data. Online grocery giants Instacart and Walmart Grocery boomed, both hitting record downloads.
In a Zoom call with TechCrunch, Liu, who’s now chief executive of Weee!, said that COVID-19 played a “very important role” in his company’s recent growth, and paved its way to profitability.
“It happened a lot faster than we expected, but we were growing rapidly with even more ambitious plans for expansion prior to COVID-19,” he said. “People are buying more because restaurants are closed. Many are first-time users of grocery delivery.”
The startup’s revenue is up 700% year-over-year and is estimated to generate an annual revenue in the lower hundreds of millions of dollars.
Online grocery, the WeChat way
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Nanox, maker of a low-cost scanning service to replace X-rays, expands Series B to $51M
A lot of the attention in medical technology today has been focused on tools and innovations that might help the world better fight the COVID-19 global health pandemic. Today comes news of another startup that is taking on some funding for a disruptive innovation that has the potential to make both COVID-19 as well as other kinds of clinical assessments more accessible.
Nanox, a startup out of Israel that has developed a small, low-cost scanning system and “medical screening as a service” to replace the costly and large machines and corresponding software typically used for X-rays, CAT scans, PET scans and other body imaging services, is today announcing that it has raised $20 million from a strategic investor, South Korean carrier SK Telecom.
SK Telecom in turn plans to help distribute physical scanners equipped with Nanox technology as well as resell the pay-per-scan imaging service, branded Nanox.Cloud, and corresponding 5G wireless network capacity to operate them. Nanox currently licenses its tech to big names in the imaging space, like FujiFilm, and Foxconn is also manufacturing its donut-shaped Nanox.Arc scanners.
The funding is technically an extension of Nanox’s previous round, which was announced earlier this year at $26 million with backing from Foxconn, FujiFilm and more. Nanox says that the full round is now closed off at $51 million, with the company having raised $80 million since launching almost a decade ago, in 2011.
Nanox’s valuation is not being publicly disclosed, but a news report in the Israeli press from December said that one option the startup was considering was an IPO at a $500 million valuation. We understand from sources that the valuation is about $100 million higher now.
The Nanox system is based around proprietary technology related to digital X-rays. Digital radiography is a relatively new area in the world of imaging that relies on digital scans rather than X-ray plates to capture and process images.
Nanox says the ARC comes in at 70 kg versus 2,000 kg for the average CT scanner, and production costs are around $10,000 compared to $1-3 million for the CT scanner.
But in addition to being smaller (and thus cheaper) machines with much of the processing of images done in the cloud, the Nanox system, according to CEO and founder Ran Poliakine, can make its images in a tiny fraction of a second, making them significantly safer in terms of radiation exposure compared to existing methods.
Imaging has been in the news a lot of late because it has so far been one of the most accurate methods for detecting the progress of COVID-19 in patients or would-be patients in terms of how it is affecting patients’ lungs and other organs. While the dissemination of equipment like Nanox’s definitely could play a role in handling those cases better, the ultimate goal of the startup is much wider than that.
Ultimately, the company hopes to make its devices and cloud-based scanning service ubiquitous enough that it would be possible to run early detection, preventative scans for a much wider proportion of the population.
“What is the best way to fight cancer today? Early detection. But with two-thirds of the world without access to imaging, you may need to wait weeks and months for those scans today,” said Poliakine.
The startup’s mission is to distribute some 15,000 of its machines over the next several years to bridge that gap, and it’s getting there through partnerships. In addition to the SK Telecom deal it’s announcing today, last March, Nanox inked a $174 million deal to distribute 1,000 machines across Australia, New Zealand and Norway in partnership with a company called the Gateway Group.
The SK Telecom investment is an interesting development that underscores how carriers see 5G as an opportunity to revisit what kinds of services they resell and offer to businesses and individuals, and SK Telecom specifically has singled out healthcare as one obvious and big opportunity.
“Telecoms carriers are looking for opportunities around how to sell 5G,” said Ilung Kim, SK Telecom’s president, in an interview. “Now you can imagine a scanner of this size being used in an ambulance, using 5G data. It’s a game changer for the industry.”
Looking ahead, Nanox will continue to ink partnerships for distributing its hardware and reselling its cloud-based services for processing the scans, but Poliakine said it does not plan to develop its own technology beyond that to gain insights from the raw data. For that, it’s working with third parties — currently three AI companies — that plug into its APIs, and it plans to add more to the ecosystem over time.
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