Remote Support Session (RSS)

$79.99 & up

Summary:

New to our array of services is Remote Support Session (RSS). This allows us a one-time remote access to your computer for up to 1 hour. Once the session has begun, we can resolve many of your problems and see exactly what you see as if we were in front of the computer with you. If you want your problems resolved from the comfort of your home, the RSS is for you. We now have the convenience of assisting you with most software issues, without you having to leaving the comfort of your home/office — and with increase completion time. Also available for Business Guests.

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This Service Includes:

• A 1010Tech troubleshooting 1 laptop or desktop computer via remote support tools for up to 1 hour
• The 1010Tech will troubleshoot and resolve as many problems as possible during the session
• A verification that your issue is resolved prior to termination the RSS

*Each RSS is a maximum of one hour in length and is scheduled on a first-come-first-served basis. *Emergency, Same-Day, and After Hours service is available for additional fees. *This service is only available for Broadband internet services. Dial-up is not permitted.  *If the problem is not resolved through RSS, your 1010Tech will provide recommendations for resolution. This may include bringing the device into the Repair Center for service. A diagnosis fee will be due at check-in.  *No refunds are permitted.